CDD Conseiller de vente

The role of a Senior Sales Associate is to assist the management team in fulfilling and executing the company mission statement during every work shift. You will be responsible for meeting and exceeding retail Key Performance Indicators by creating an exceptional and exciting customer experience. Senior Sales Associates are responsible for engaging with customers and applying the knowledge learned from company-driven training programs as it is related to product knowledge and the Skechers Promise. This role will also be required to open and close the store and manage all associated tasks including the effective running of the sales floor to maximize sales.

SALES

Demonstrates the ability to consistently follow The Promise and all company customer service standards.

Engages customers and provides excellent customer service in order to meet or exceed assigned sales plans and target metric objectives within the assigned store.

Enhances the customer experience by developing long-term customer relationship in alignment with the Company's sales processes and core values.

Efficiently and accurately retrieves and receives product for our customers in line with store standards, whilst demonstrating the ability to enhance the sale by using add-ons, incentives, and alternatives etc.

Accurately processes customer transactions, discounts, vouchers etc. at the point of sale as efficiently as possible whilst maintaining excellent customer service.

Efficiently wraps or bags product for customers and personally walks each bag around the counter to the customer.

Accepts returns professionally and encourages exchanges or alternatives where possible whilst always maintaining the customer relationship.

Processes customer returns and exchanges with supervision from management.

Performs employee discount and inventory control transactions with supervision from management.

Opens and closes the point of sale and other devices.

PRODUCT

Assists in proper product placement and consistent implementation of company’s marketing and visual presentation standards and directives.

Sets up visual displays, arranges merchandise on the sales floor to promote sales as directed.

Maintains the standards for the assigned zone throughout the shift.

Maintains visual and marketing standards throughout the assigned area as directed.

Correctly stamps, marks, or tags prices on product or product boxes as necessary.

Ensures accurate display and product pricing throughout the assigned area as directed.

Ensures shelves and end caps are stocked as instructed.

Ensures displays, end caps and bins are set up as instructed.

Sets an example by communicating professionally and engages customers by answering questions and sharing product features and benefits.

Creates excitement and shows passion for the product by communicating relevant information about fitness and fashion to customers and other sales team members.

Competent in accurately assessing product fit upon customer request i.e. measuring according to guidelines.

PEOPLE

Demonstrates teamwork by working cooperatively with others toward common group objectives.

Demonstrates respect for the ideas and contributions of other team members.

Sets an example by cultivating positive relationships with other associates.

Provides assistance and support to others.

Sets an example by representing the company in a positive manner both with internal and external customers.

OPERATIONS

Completes all inventory processes promptly and accurately as instructed, in order to limit losses and shrink.

Documents any customer or employee incidents that occur in the absence of management.

Assists with stock functions including stock processing, filling, and stocking racks, in-store inventories, moving walls of product etc.

Completes verification of store funds when asked to do so i.e. cash drops, cashing up etc.

Complies with policies and procedures at all times.

Completes full store recovery as instructed, throughout the shift and at closing in order to prepare for the next day’s business.

Cleans shelves, counters, tables, floors, and overall store as required including daily housekeeping to ensure the store is always visually appealing to customers.

Completes change request orders as instructed.

Reconciles end of day banking when requested.

Responsible for keys to the store and completing the opening and closing procedures as scheduled.

Completes the daily planner and ensures chat-ins and chat-outs occur during every shift as required.

Ensures that the store is secured at closing (i.e. doors locked, safe locked, alarms are set).

Skills, Qualifications and Experience

Ability to execute excellence to company standards at all times.

To perform this job successfully, an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill and/or ability required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

You may occasionally be required to remain in a stationary position, reaching with hands and arms.

You are required to consistently move about inside the store to greet and sell to customers, arrange merchandise and inventory and clean the store, etc.

You will frequently communicate with customers, both in person and over the telephone, to meet, greet, serve and sell products.

You may frequently ascend/descend a ladder or step stool to access shelves, stock shelves, arrange merchandise, clean the store, etc.

You must be able to regularly lift and/or move up to 25kg, carrying at a specified distance dependent on the work area, or use the Buddy System e.g. asking for assistance from a co-worker.

While performing the duties of this job, you may be exposed to loud music.

This job description should be used as a guide as you may be asked to carry out other relevant duties in support of the overall role purpose.

Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.

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