French speaking Implementation Consultant

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We are seeking a full-time energetic, driven and passionate **French speaking** **Implementation Consultant** to join the Launch Services team. You will be responsible for facilitating the product orientation and training sessions for new French-speaking Lightspeed Restaurant customers via virtual onboarding sessions. Your goal is to help customers understand the POS software and equip them with all the knowledge they need to get set up and go live running their business. In order to succeed, you will need to have experience with high-level customer service, some Hospitality experience, and you are not afraid of/can adapt quickly to a fast-paced, high energy environment.

#### **What you'll be responsible for**

- Serving as a Lightspeed product expert, you will be responsible for providing virtual onboarding sessions to new and existing customers.
- Training them on specific aspects of our products, depending on their workflow-specific needs.
- Comfortable leading one-to-one, or one-to-many sessions, and being able to adapt to the customers' comfort and skill levels.
- Build and maintain an active relationship with the customer to further their satisfaction, business and growth.
- Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to support.
- Create and manage documentation that pertains to the product orientations and processes.
- Continued learning of Lightspeed's core products and add-ons, as needed.
- Attend and participate in regular team meetings in which you collaborate and share best practices and product knowledge, amongst other things.
- Work with the Implementation Specialists, Implementation Coordinators and other internal teams to ensure the customers have what they need in order to ensure a timely and successful launch of their Lightspeed Restaurant product.

#### **What you'll be bringing to the team**

- Experience in customer-facing activities (ideally in a B2B/B2C environments)
- Experience in Restaurant/Hospitality
- Experience in training, teaching, onboarding or facilitating orientation sessions
- Ability to quickly learn, understand and teach tech concepts

**Excellent communication skills in French - spoken and written**

- Good Communication skills in English - spoken and written



#### **Even better if you have, but not necessary**

- Previous experience in a technical role (software, IT, tech support)
- Knowledge of Apple tools, web technologies, and networking.
- Good understanding of Restaurant Point of Sale technologies.

#### **Who you are**

- You have strong time management abilities and know how to prioritize tasks
- You pride yourself on having strong problem-solving and critical thinking abilities
- You are curious by nature, and are not afraid to challenge the status quo and explore innovative ways of doing what you do best.
- You enjoy continuous learning; new products, new tools, new workflows...
- You are autonomous, but know how to work in a team
- Most importantly, you know how to have fun while staying focused on your goals

#### **What's in It for You?**

Come live the Lightspeed experience...

- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact;
- Exposure to modern and proven technology;
- Opportunity to learn and expand your skill set;
- Become a valued part of the diverse and inclusive Lightspeed family.

… and enjoy a range of benefits that'll keep you happy and healthy:

- Lightspeed share scheme (we are all owners)
- Pension fund
- AXA Health insurance
- Health and wellness benefit of 400 EUR/year
- Mental health online platform and counselling & coaching services
- 25 vacation days per year
- Paid leave and assistance for new parents
- LinkedIn Learning licence
- Volunteer day
- Public transport benefit

*To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.*

*Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.*

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are:**

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.



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