Senior Customer Success Operations Analyst
il y a 4 jours
Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.
We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
Learn more about our culture and values via our Career page .
Job description
Join us as Senior Customer Success Operations Analyst, where you’ll play a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams, ensuring smooth workflows, data-driven insights, and strategic planning. This position will be key in aligning processes with company goals to deliver exceptional outcomes for customers and the business
Responsibilities:
- Optimize Customer Success operations by designing territory plans and portfolio allocation strategies, establishing rules of engagement, and leveraging dashboards and KPIs to track performance and identify improvements.
- Develop dashboards and forecasting processes to track Professional Services performance and support regional managers with updates.
- Lead churn and expansion forecasting processes to provide actionable insights for leadership and drive operational readiness for new initiatives, aligning tools, systems, and workflows.
- Optimize tools and systems (e.g., Salesforce, Catalyst, JIRA) and continuously improve department workflows while driving efficiency and scalability.
- Analyze churn root causes, implement corrective actions, and collaborate on retention strategies to improve customer retention.
Qualifications
- You have +3 years of experience in a revenue operations role within the SaaS industry supporting Customer Success and Professional Services teams.
- You are proficient with CRM and Customer Success systems (e.g., Salesforce, Catalyst) and BI tools (e.g., Tableau, Looker).
- You have excellent communication skills, with a proven ability to influence stakeholders.
- You have strong analytical skills and are familiar with forecasting models and operational KPIs.
Life at Akeneo
Culture
🌎 Diverse, cross-cultural team.
🎉 Annual All Staff gathering week, office parties, team offsites.
👋 Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.
General
💰 Competitive package and complementary health insurance.
Time off
⏰ Flexible working hours and hybrid setup (up to 3-4 days per week working from home).
👶 16 weeks (France) / 26 weeks (UK) paid maternity leave (33 days paid leave if you are the second parent).
💼 Gradual Return to Work program after maternity or adoption leave.
🏝️ Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year.
Health & Wellness
🧘 Individual and confidential coaching sessions with a mental health practitioner of your choice.
Equipment
🔊 Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
💸 A €500/£450 personal hybrid working allowance to maximize your home office environment.
Professional Development
🎫 Participation in in-house events welcoming external guests (i.e. Meetups) or industry events
🧑🏫 A €/£1,000 learning budget per employee per year.
Perks & Discounts
😋 Get your Swile lunch card funded at 50% by the company (France only).
📽️ Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc. (France only.)
👶 Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations. (France only.)
🚲 A €45/£80 per month Sustainable Transportation Allowance to support eco-friendly commuting options such as public transportation, biking, or carpooling if eligible.
Corporate Responsibility
🤲 Employee Volunteering program: give back to the community with 2 days per year dedicated to supporting the charities of your choice.
🌈 Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.
🧑🤝🧑 Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself
Interview process
- Say hi If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo.
- Meet your future manager This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
- Meet the team Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
- Sign your offer
At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay
Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications
-
Senior Customer Success Operations Analyst
il y a 2 jours
Paris, France Akeneo: The Product Experience Company Temps pleinAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. We're all about experience - from the best-in-class product we build to the inspiring environment we...
-
Senior Operations Analyst, Customer Success
il y a 4 jours
Paris, France Akeneo: The Product Experience Company Temps pleinAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Join us as Senior Customer Success Operations Analyst, where you’ll play a pivotal role in enhancing the...
-
Senior Operations Analyst, Customer Success
il y a 3 jours
Paris, France Akeneo: The Product Experience Company Temps pleinAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Join us as Senior Customer Success Operations Analyst, where you’ll play a pivotal role in enhancing the...
-
Customer Success Operations Strategist
il y a 3 jours
Paris, Île-de-France Akeneo: The Product Experience Company Temps pleinSenior Customer Success Operations AnalystAkeneo, the Product Experience company, is seeking a skilled Senior Customer Success Operations Strategist to play a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.About Us:We're a dynamic team that values experience, from the best-in-class products...
-
Customer Success Operations Manager
Il y a 7 mois
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
-
Senior Customer Success Operations Analyst
il y a 3 jours
Paris, France Akeneo: The Product Experience Company Temps pleinAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.We're all about experience - from the best-in-class product we build to the inspiring environment we create...
-
Senior Customer Success Operations Analyst
il y a 4 jours
Paris, Ile-de-France Akeneo: The Product Experience Company Temps pleinAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.We're all about experience - from the best-in-class product we build to the inspiring environment we...
-
Senior Customer Success Operations Analyst
il y a 3 jours
Paris, France Akeneo: The Product Experience Company Temps pleinAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.We're all about experience - from the best-in-class product we build to the inspiring environment we...
-
Customer Success Strategy
Il y a 7 mois
Paris, France 360Learning Temps pleinThe Operations Team is in charge of designing and executing strategic growth, transformation and value creation initiatives across the business (i.e., sales, customer success, product, marketing). The team contributes to the definition of our scaling plan and helps each team exceed its targets by identifying improvement levers, benchmarking and implementing...
-
Customer Success Operations Manager
il y a 4 semaines
Paris, France Contentsquare Temps pleinThe mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...
-
Customer Success Operations Manager
il y a 4 semaines
Paris, France Contentsquare Temps pleinThe mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...
-
Customer Success Operations Manager
il y a 3 semaines
Paris 1er, France Contentsquare Temps pleinThe mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver,...
-
Senior Customer Success Manager
Il y a 7 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Senior Customer Success Manager
Il y a 7 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Senior Customer Success Manager
Il y a 7 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Senior Operations Strategy Analyst
Il y a 7 mois
Paris, France Doctolib Temps plein**Job description**: **What you'll do**: Doctolib is recruiting 2 Senior analysts to join the OperationsStrategy team! As member of the Operations team, you will lead the creation, structuring and scaling of the Customer Care teams (+400 people). In this critical role, you will work closely with the Executive team and Operations Directors, to launch and...
-
Senior Sales
il y a 4 semaines
Paris 13e, France Ed AI Temps pleinNous cherchons un(e) **Senior Sales & CSM** pour devenir le pilier de notre stratégie commerciale auprès des établissements scolaires. Si vous aimez relever des défis, construire des relations solides et vendre des solutions qui ont un réel impact, ce rôle est fait pour vous. Vous reporterez directement au CEO de l'entreprise. **Missions...
-
Senior Software Customer Success Manager
il y a 6 jours
Paris, France Rockwell Automation Temps pleinRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Sucess Analyst Confirme
il y a 1 mois
Paris, France ADJAS Temps pleinBonjour, ? Pour notre partenaire dans le secteur de la communication à Paris, nous sommes à la recherche d'un Customer Success Analyst confirmé. Lieu: Paris Télétravail : 3 jours / semaine Démarrage ASAP La mission: Pilotage de l?équipe support L1 et L2 basée en Inde (~7 personnes): - Amélioration des process - Maintient et enrichissement de...
-
Analyste Code Logiciel et Customer Sucess
Il y a 6 mois
Paris, France ARealTI Temps pleinARealTI accompagne depuis plus de 10 ans les entreprises dont l'activité est placée au coeur de l'innovation. Dénicheur de talents en ingénierie des systèmes embarqués, nous sommes une structure qui a conservé l'esprit start-up et nous privilégions l'humain et le partenariat à long terme. Animés par la passion et le challenge technique, nos...
