Senior Operations Analyst, Customer Success

il y a 16 heures


Paris, France Akeneo: The Product Experience Company Temps plein

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.
Join us as Senior Customer Success Operations Analyst, where you’ll play a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams, ensuring smooth workflows, data-driven insights, and strategic planning. This position will be key in aligning processes with company goals to deliver exceptional outcomes for customers and the business

Salesforce, Catalyst, JIRA) and continuously improve department workflows while driving efficiency and scalability.
You are proficient with CRM and Customer Success systems (e.g., Salesforce, Catalyst) and BI tools (e.g., Annual All Staff gathering week, office parties, team offsites.
#Competitive package and complementary health insurance.

Flexible working hours and hybrid setup (up to 3-4 days per week working from home).
#16 weeks (France) / 26 weeks (UK) paid maternity leave (33 days paid leave if you are the second parent).
#Gradual Return to Work program after maternity or adoption leave.
#A €500/£450 personal hybrid working allowance to maximize your home office environment.

Professional Development
#Perks & Discounts
#Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc. (Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations. (A €45/£80 per month Sustainable Transportation Allowance to support eco-friendly commuting options such as public transportation, biking, or carpooling if eligible.

At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.



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