Responsable Pôle Customer Success Manager H/F
il y a 1 jour
About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).
Part of the La Poste group, Geopost generated a €15.In the context of its ambitious international growth the Geopost head office is strengthening its coordination across projects and across business units in different countries. The Marketing department is recruiting 3 Business Units success managers.
Management report : Functional management of Business Units project teams : Marketing, Digital, Communication and IT.
Business stakes of the Geopost Marketing department :
Co-design and develop and roll out delivery, digital and marketing services for business units to enrich their international and domestic value proposition to shippers and consumers. Suppost business units achieve their business growth ambitions.
As Business Units success manager, you collaborate directly with selected Business Units (BU), cross functional teams (Marketing, sales, operations, customer service, IT) to support the design and implementation of services common to several business units, taking into account the local market and business unit specificities. Program management to plan the different projects in a business-unit centric view, according to group projects and products roadmaps, steercos, roll out capabilities, and specifically taking into account the business units local projects ambitions over next 2-3 years.
maintain a BU per BU projects roadmap on a monthly basis, according to group or BU projects impacting marketing, sales, operations, customer service and IT
Liaise with all relevant BU representatives and head office project / product managers, and to support their progress and success.
Followup business units KPIs regarding selected processes and how the ongoing projects impact these KPIs
Be the voice of business units towards the head office functions, help business units qualify their change requests. Discover and then master business unit cross-functional business organization and end-to-end processes, from order to cash (customer management etc.), to production from collection of parcels to final delivery, customer service and reporting, taking a customer-centric approach (outside-in), thanks to internal documents, internal interviews in head office and business units of project and product managers, field visits in depots, driver tours, OOH locations, or customer service facility, external interviews when relevant, to identify friction points.
Data management education, by highlighting the key reference data, the underlying referentials, the dataflows, and the data quality action plans to best leverage the applications at BU level, and follow up specific action plans to support the rest of the marketing team.
Train and accompany key stakeholders in business units teams to best leverage the group solutions ecosystem combining group and local applications and processes, underlying referentials and back ends settings.
Passionate about supporting business growth and operations efficiencies, in transportation, logistics and e-commerce environment, in an international context.
Minimum of 5 years significant experience in cross-functional projects management implying IT systems and processes evolutions, internal audit, or organisation consulting.
Excellent English & French level, a third language relevant to the business units in their scope of responsibility is appreciated.
Project management in transversal position
~360° understanding of a company functions and end-to-end main dependencies (sales, operations, customer service, IT, legal…)
~ Solid skills in projects or program management (scheduling, dependencies, multi-stakeholder management), service design, (marketing, offers), IT and digital background, obviously transport or logistic will be a plus.
~ Drive change management, used to ‘under transformation’ environment.
~ Fluent English needed.
~ Tools : MS Pack-Office (Excel, Word, PPT), Google Analytics, Jira, Confluence, Figma, Klaxoon/Miro...
Such profile could evolve towards product management, strategic program management
User satisfaction and business centric
-
Responsable Pôle Customer Success Manager H/F
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Business Units Success Manager
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Business Units Success Manager
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Business Units Success Manager
il y a 1 jour
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Customer Success Manager
il y a 2 jours
Levallois-Perret, Hauts-de-Seine, France SatisFactory Temps pleinPoste de Customer Success Manager, orienté Grands Comptes, dans un environnement français et international SATISFACTORY La mission de SatisFactory est d’aider les grandes entreprises de tout secteur de délivrer une expérience client exceptionnelle grâce à une solution SaaS d’analyse de tous les feedback clients basée sur l’IA et un...
-
Business Units Success Manager
il y a 2 jours
Issy-les-Moulineaux, France Geopost Temps pleinAbout GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Business Units Success Manager
il y a 2 jours
Issy-les-Moulineaux, France Geopost Temps pleinAbout GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Business Units Success Manager
il y a 1 jour
Issy-les-Moulineaux, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Customer Success Manager
il y a 2 jours
Puteaux, Hauts-de-Seine, France BlueSecure Temps pleinTitre du poste : Alternance/stage - Business Developer (H/F) – 6 mois ou 1 an Lieu : La Défense, Paris 🌐 Entreprise : BlueSecure 📍 Lieu : Paris - La Défense 🕒 Durée : 6 mois en stage ou 1 an en alternance 📆 Début : ASAP 💼 Type de contrat : Alternance 🖥️ Secteur : Cybersécurité Description de l’entreprise : ...
-
Customer Success Manager
il y a 2 jours
Puteaux, Hauts-de-Seine, France BlueSecure Temps pleinTitre du poste : Alternance/stage - Business Developer (H/F) – 6 mois ou 1 an Lieu : La Défense, Paris 🌐 Entreprise : BlueSecure 📍 Lieu : Paris - La Défense 🕒 Durée : 6 mois en stage ou 1 an en alternance 📆 Début : ASAP 💼 Type de contrat : Alternance 🖥️ Secteur : Cybersécurité Description de l’entreprise :...
-
Customer Success Manager
il y a 1 jour
Puteaux, Hauts-de-Seine, France BlueSecure Temps pleinTitre du poste : Alternance/stage - Business Developer (H/F) – 6 mois ou 1 an Lieu : La Défense, Paris 🌐 Entreprise : BlueSecure 📍 Lieu : Paris - La Défense 🕒 Durée : 6 mois en stage ou 1 an en alternance 📆 Début : ASAP 💼 Type de contrat : Alternance 🖥️ Secteur : Cybersécurité Description de l’entreprise : ...
-
Customer Success Manager
il y a 2 jours
Levallois-Perret, Hauts-de-Seine, France SatisFactory Temps pleinPoste de Customer Success Manager, orienté Grands Comptes, dans un environnement français et international SATISFACTORY La mission de SatisFactory est d’aider les grandes entreprises de tout secteur de délivrer une expérience client exceptionnelle grâce à une solution SaaS d’analyse de tous les feedback clients basée sur l’IA et un...
-
Customer Success Manager
il y a 2 jours
Levallois-Perret, Hauts-de-Seine, France SatisFactory Temps pleinPoste de Customer Success Manager, orienté Grands Comptes, dans un environnement français et international SATISFACTORY La mission de SatisFactory est d’aider les grandes entreprises de tout secteur de délivrer une expérience client exceptionnelle grâce à une solution SaaS d’analyse de tous les feedback clients basée sur l’IA et un...
-
Customer Success Manager
il y a 1 jour
Levallois-Perret, Hauts-de-Seine, France SatisFactory Temps pleinPoste de Customer Success Manager, orienté Grands Comptes, dans un environnement français et international SATISFACTORY La mission de SatisFactory est d’aider les grandes entreprises de tout secteur de délivrer une expérience client exceptionnelle grâce à une solution SaaS d’analyse de tous les feedback clients basée sur l’IA et un...
-
Customer Success Team Leader
il y a 2 jours
Sauveterre-de-Guyenne, France Equadis, l'Unique PIM Omnicanal Temps pleinVos missions en tant que Customer Success Team Leader H/F !Rattaché au Directeur Client, en tant que Customer Success Team Leader, vous serez responsable des équipes CSMs et Customer Care, en veillant à ce que nos clients bénéficient d'un support de qualité, d'une adoption réussie de nos solutions et d'une expérience client exceptionnelle.Missions...
-
Customer Business Manager
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Customer Business Manager
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Customer Business Manager
il y a 1 jour
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Responsable Adjoint Pôle AT
il y a 2 jours
Issy-les-Moulineaux, France Pay Job Temps pleinLes missions principales pour le poste Responsable Adjoint Pôle AT / MP (H/F)Nous recherchons pour notre client, Cabinet de Conseil, un Responsable Adjoint Pôle AT / MP (H/F), en CDI, basé à Issy-Les-Moulineaux.Vos missions : Coordonner le pôle afin de développer l'expertise AT / MP...
-
Responsable Adjoint Pôle AT
il y a 2 jours
Issy les Moulineaux, France Pay Job Temps pleinLes missions principales pour le poste Responsable Adjoint Pôle AT / MP (H/F)Nous recherchons pour notre client, Cabinet de Conseil, un Responsable Adjoint Pôle AT / MP (H/F), en CDI, basé à Issy-Les-Moulineaux.Vos missions : Coordonner le pôle afin de développer l'expertise AT / MP
