Customer Onboarding Specialist Advisor for Cloud ERP H/F

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Description: What you'll do

As a Customer Onboarding Specialist Advisor, your Core Tasks are:
• Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
• Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
• Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
• Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
• Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
• Advice on transformation, project, and technology readiness areas.
• Guide customers through enablement planning in alignment with their business goals and identified needs.
• Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
• Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
• Support/Attend customer enablement events as needed.
• Continuously build upon and enhance your current knowledge around topics within the portfolio.
• Effectively collaborate and communicate with SAP sales and post-sales account team members.

What you bring

Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.

Functional expertise
• Has good experience working in global teams and environments.
• Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
• Has experience with cloud solutions, preferably SAP.
• Has functional knowledge of the targeted SAP S/4HANA private and public editions.
• Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
• Has knowledge of SAP internal processes around customer management.
• Has knowledge of SAP internal tools around customer engagement
• Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
• Has strong communication skills and the ability to credibly present recommendations to senior levels.
• Fluent in English and French (oral and written)

Meet your team

Customer Onboarding creates and delivers customer onboarding journeys for new SAP customers from signature to first initial value or successful go live. Onboarding Advisors provide targeted engagements that, in partnership with account teams, help customers to achieve initial access, prepare for project start, identify, and consume enablement assets, and mitigate risk throughout the onboarding project lifecycle.

Description: What you'll do

As a Customer Onboarding Specialist Advisor, your Core Tasks are:
• Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
• Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
• Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
• Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
• Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
• Advice on transformation, project, and technology readiness areas.
• Guide customers through enablement planning in alignment with their business goals and identified needs.
• Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
• Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
• Support/Attend customer enablement events as needed.
• Continuously build upon and enhance your current knowledge around topics within the portfolio.
• Effectively collaborate and communicate with SAP sales and post-sales account team members.

What you bring

Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.

Functional expertise
• Has good experience working in global teams and environments.
• Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
• Has experience with cloud solutions, preferably SAP.
• Has functional knowledge of the targeted SAP S/4HANA private and public editions.
• Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
• Has knowledge of SAP internal processes around customer management.
• Has knowledge of SAP internal tools around customer engagement
• Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
• Has strong communication skills and the ability to credibly present recommendations to senior levels.
• Fluent in English and French (oral and written)

Meet your team

Customer Onboarding creates and delivers customer onboarding journeys for new SAP customers from signature to first initial value or successful go live. Onboarding Advisors provide targeted engagements that, in partnership with account teams, help customers to achieve initial access, prepare for project start, identify, and consume enablement assets, and mitigate risk throughout the onboarding project lifecycle.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Réquisition: 407782

Date: 22 nov. 2024

Secteur de travail: Consulting and Professional Services

Statuts de carrière: Professional

Type d'emploi: Regular Full Time

Déplacement escompté: 0 - 10%

Lieu:

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