Senior Manager, Consulting

il y a 2 semaines

Paris, France Convergys Temps plein

Senior Manager, Consulting page is loaded Senior Manager, Consulting Apply locations FRA Paris - 3 rue d'Heliopolis posted on Posted 5 Days Ago job requisition id R1478442

Job Title:

Senior Manager, Consulting

Job Description

Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We're a remote-first company looking for the absolute best talent in the world.
#LI-Onsite

Consulting agency and subsidiary of the group, Catalyst is the expert firm in relational and digital transformations in EMEA and has the ambition to become one on a global scale.

With 300 consultants spread over 4 offices (UK, France, Germany and APAC), Catalyst helps brands to make their Customer Experience a differentiating element and vector of growth and performance.

In France, the office has around fifty employees: consultants and data scientists but also digital experts, UX/UI designers and developers.

We are experiencing growth, with consulting activity tripled in 2023.

Job Description and Duties

As a consulting agency with an innovative positioning and growth, Catalyst EMEA is looking for its future Senior Manager/ Principal Consultant to support it in its development on 2 main points: its development in the BFSI industry and/or in the CX technology.

As part of our team you will report to our Head of Consulting and Analytics.

Missions

  • Integrate the management team of Catalyst France and thereby contribute to our vision, strategy and development.
  • Pilot the Customer transformation projects that we manage for our customers.
  • Oversee and assure the delivery of consultant activity with clients
  • Manage and nurture client relationships to [build loyalty and develop the customer portfolio]
  • Some examples of projects we manage:
    • Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies)
    • Definition and optimization of omnichannel customer journeys
    • Selfcarization / automation of their relational systems
    • Support for the opening of new relational channels (chat, visio, bot) and deployment of these solutions
    • Define outsourcing strategy
    • Design and implement transformation programs
    • Improve operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
    • Redesign / optimization of commercial acquisition systems
    • Implement "Voice of the Customer" program
  • Contribute to our business development actions:
    • Prospecting: identification of targets, exploratory meetings, management and drafting of commercial proposals.
    • Loyalty and development of the customer portfolio
  • Participate in actions to develop the notoriety of the firm (speaking out, thought leadership, participation in industry events, etc.)
  • Monitor and help develop our consultants (recruitment, people management, development of skills)

Your profile

  • Graduate of a Bac +5 from a major business school with at least 6+ years of experience in a management/strategy consulting firm, a Global System Integrator, and/or in Big 4 firms.
  • Ideally experience one of the following industries/ areas: customer experience topics (strategy/operations), BFSI and/or experience in CX tech projects
  • Experience and network beyond France would be beneficial but not essential.
  • Audacity, desire to participate in an intrapreneurial adventure, within a solid, recognized and growing group
  • Team spirit
  • Implement and lead our clients' customer transformation projects
  • Inspire of trust in our customers (CxO level) and our internal interlocutors within Concentrix
  • Team management: recruiting, guiding our talents to ensure the fulfillment and development .
  • Good level of French and English (written and spoken)

Why us ?

  • A firm on a human scale, within a large growing group. Belonging to a strong managerial collective, and therefore a great involvement in our strategy and development.
  • A great variety in the missions carried out (sector, type of company, themes)
  • Great autonomy in the conduct of missions and development actions of the firm
  • A close-knit team of experienced consultants, a strong and positive team spirit.
  • Numerous development prospects, in France and internationally, in all the businesses of the Group.

More to know :

  • The head office is in the 17th arrondissement of Paris, most of our missions are carried out from our premises.
  • Access to a gym, restaurant ticket card
  • Telework agreement 2 days a week

Location:

FRA Paris - 3 rue d'Heliopolis

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

#J-18808-Ljbffr

  • Talan Consulting

    il y a 1 mois

    Paris, France Talan Consulting Temps plein

    Description de l'entreprise **A propos de Talan Consulting** Saisissez l’opportunité de vivre une aventure entrepreneuriale dans un cabinet en pleine croissance en intégrant Talan Consulting ! Entité du Groupe Talan, Talan Consulting est un cabinet de conseil français multisectoriel, en organisation et en management, à taille humaine (300...

  • Talan Consulting

    il y a 4 semaines

    Paris, France Talan Consulting Temps plein

    Description de l'entreprise **A propos de vous** Issu d’un parcours académique de haut niveau, et ayant au moins **8 ans d’expérience professionnelle réussie dont une expérience en conseil.** Vous êtes motivé par la construction d’une mobilité durable, vous souhaitez contribuer au développement de l’équipe Talan & Consulting, participer à...

  • Talan Consulting

    il y a 1 mois

    Paris, France Talan Consulting Temps plein

    Description de l'entreprise **A propos de Talan Consulting** Saisissez l’opportunité de vivre une aventure entrepreneuriale dans un cabinet en pleine croissance en intégrant Talan Consulting ! Entité du Groupe Talan, Talan Consulting est un cabinet de conseil français multisectoriel, en organisation et en management, à taille humaine (300...

  • Talan Consulting

    il y a 1 mois

    Paris, France Talan Temps plein

    **A propos de Talan** **A propos de Talan Consulting** Saisissez l’opportunité de vivre une aventure entrepreneuriale dans un cabinet en pleine croissance en intégrant Talan Consulting ! Entité du Groupe Talan, Talan Consulting est un cabinet de conseil français multisectoriel, en organisation et en management, à taille humaine (300 consultants) et...

  • Talan Consulting

    il y a 1 mois

    Paris, France Talan Temps plein

    **A propos de Talan** **A propos de Talan Consulting** Saisissez l’opportunité de vivre une aventure entrepreneuriale dans un cabinet en pleine croissance en intégrant Talan Consulting ! Entité du Groupe Talan, Talan Consulting est un cabinet de conseil français multisectoriel, en organisation et en management, à taille humaine (300 consultants) et...

  • Talan Consulting

    il y a 1 mois

    Paris, France Talan Temps plein

    **A propos de Talan** **A propos de Talan Consulting** Saisissez l’opportunité de vivre une aventure entrepreneuriale dans un cabinet en pleine croissance en intégrant Talan Consulting ! Entité du Groupe Talan, Talan Consulting est un cabinet de conseil français multisectoriel, en organisation et en management, à taille humaine (300 consultants) et...

  • Talan Consulting

    il y a 4 semaines

    Paris, France Talan Consulting Temps plein

    Description de l'entreprise Saisissez l’opportunité de vivre une aventure entrepreneuriale en intégrant Talan Consulting, cabinet de conseil en management à taille humaine (320 consultants) et en pleine croissance situé au cœur de Paris ! Talan Consulting accompagne ses clients dans leurs transformations opérationnelles, digitales et...

  • Senior Consulting Manager

    il y a 2 semaines

    Paris, France CXG Temps plein

    About CXG: Founded in 2006, our story started with two entrepreneurs. Today, we are proud to be a global business. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer and employee experience of some of the world’s most iconic...

  • Senior Consulting Manager

    il y a 2 semaines

    Paris, France CXG Temps plein

    About CXG:Founded in 2006, our story started with two entrepreneurs. Today, we are proud to be a global business.At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer and employee experience of some of the world’s most iconic premium...

  • Manager / Senior Manager

    il y a 1 mois

    Paris, France Porsche Consulting GmbH Temps plein

    If you make hearts beat faster, your own has to be in the right place. **Manager / Senior Manager**: - **Code number**:J000011144 - **Entry level**:Professionals - **Location**:Paris - **Organization**:Porsche Consulting GmbH **Tasks **Tasks**Tasks*** Profil recherché: - Vous êtes issu(e) d’une formation Bac+5 minimum en école de commerce ou...

  • Talan Consulting

    il y a 1 mois

    Paris, France Talan Temps plein

    **A propos de Talan** **A propos de vous** Vous souhaitez contribuer au développement d’une nouvelle offre, de notre cabinet Talan Consulting, et, accompagner nos clients sur des projets de transformations. Nous cherchons des profils polyvalents, faisant preuve de réelles qualités de leadership, qui désirent grandir et monter en compétence. Vous...

  • Senior Manager – Consulting – Change Management

    Il y a 2 mois

    Paris, Île-de-France Cognizant Technology Solutions Temps plein

    Cognizant Consulting porte l'offre de conseil en stratégie, organisation et management au sein du groupe Cognizant. En pleine réorganisation, les équipes de Cognizant Consulting s'intègrent aujourd'hui dans une gouvernance et une stratégie d'investissement majeure du groupe Cognizant pour 2023.Nous accompagnons nos clients français et internationaux...

  • Senior Manager ? Consulting ? Change Management

    il y a 1 semaine

    Paris, Île-de-France COGNIZANT FRANCE Temps plein

    Quelles sont les missions ?Cognizant Consulting porte l'offre de conseil en stratégie, organisation et management au sein du groupe Cognizant. En pleine réorganisation, les équipes de Cognizant Consulting s'intègrent aujourd'hui dans une gouvernance et une stratégie d'investissement majeure du groupe Cognizant pour 2023. Nous accompagnons nos clients...

  • Consultant Senior Cyber Risk Consulting

    Il y a 2 mois

    Paris, Île-de-France Marsh Temps plein

    Fort de son expertise dans la gestion des risques et d'un réseau de clients stratégiques, Consulting Solutions France souhaite renforcer son positionnement dans la gestion stratégique des risques et recrute pour ce faire un Consultant Senior Cyber Risk Consulting.Nous recrutons un Consultant Senior Cyber Risk Consulting au sein de notre département Marsh...

  • Manager / Senior Manager

    Il y a 2 mois

    Paris, France Porsche Consulting GmbH Temps plein

    TasksTasks Profil recherché : Vous êtes issu(e) d’une formation Bac+5 minimum en école de commerce ou d’ingénieur Vous avez une expérience significative (minimum 6 ans) dans le secteur Consumer Goods & Retail en conseil en stratégie et/ou en opérations, ou en combinant une expérience dans l’industrie et dans le conseil Vous disposez...

  • Consulting – Consultant Senior/Manager – Data Strategy

    il y a 1 mois

    Paris, Île-de-France Talan Temps plein

    Description de l'entrepriseDe formation BAC+5, vous êtes motivé(e) par le challenge d'un métier à forte valeur ajoutée. Nous recherchons des Consultants Seniors & Managers ayant une expérience d'au moins 4 ans acquise en cabinet de conseil en management et qui souhaitent rejoindre un environnement propice et impliquant : émulation du travail en...

  • Senior Manager

    il y a 6 jours

    Paris, France DuPont Sustainable Solutions Temps plein

    Allow us to introduce ourselves.At dss+, we are not just your average global operations consulting firm. We are a Purpose-driven company that exists to save lives and create a sustainable future – for our clients, employees and communities. In pursuit of this Purpose, we put people at the centre of everything we do, and we are a consultancy with heart. As...

  • Senior Manager, Consulting

    Il y a 2 mois

    Paris, France Concentrix Temps plein

    Description and Duties As a consulting agency with an innovative positioning and growth, Catalyst EMEA is looking for its future Senior Manager/ Principal Consultant to support it in its development on 2 main points: its development in the BFSI industry and/or in the CX technology. As part of our team you will report to our Regional Leader . ...

  • Senior Manager, Organizational Change Management Consulting

    il y a 3 semaines

    Paris, France Epam Temps plein

    Description About the role EPAM are looking for an experienced Senior Change Manager who has a passion for leading strategic initiatives, supporting account growth and bringing fresh ideas to the table to join our EMEA Organizational Change Management (OCM) Consulting Practice, this is a hybrid role but some time on customer sites as needed...

  • Talan Consulting

    Il y a 2 mois

    Paris, France Talan Temps plein

    **A propos de Talan** Issu d’une formation BAC+5, vous êtes motivé(e) par le challenge d’un métier à forte valeur ajoutée. Nous recherchons des Consultants Managers ayant une expérience significative en cabinet de conseil en management et qui souhaitent rejoindre un environnement propice et impliquant : émulation du travail en équipe, vie...