ICT Manager

Project
Faced with today's societal challenges, innovation is emerging as the key to our future. Imagine agriculture optimizing every drop of water thanks to ultra-precise weather forecasts or transport secured by real-time management. These advances are no longer science fiction: cutting-edge computer calculations are paving the way to solving these crucial issues.
For other issues such as identifying flaws in hydroelectric dams or classifying molecules for drug development, this is already becoming a reality thanks to QUANDELA's quantum computer.
The computer is based on our patented nanotechnology, the Quantum Dot: an artificial atom which emits photons in response to a laser. These photons are processed by our quantum processor to quickly solve complex problems with low energy consumption.
These major advances are the result of 20 years of research carried out at the CNRS by Pascale Senellart (Member of the Academy of Sciences and of the Scientific Advisory Council to the President), who along with Valérian Giesz and Niccolo Somaschi founded QUANDELA in 2017 to create a scalable quantum computer while controlling costs thanks to proven technologies: lasers and semiconductors.
We are committed to an open and community-oriented approach to science, in particular to communicating and publishing our scientific advances and making quantum computing useful and accessible to all.
This is why our full stack quantum computer is now available in an on-premises version (already two computers delivered to EXAION and OVH) but also on the cloud, allowing everyone to run quantum calculations for free from a simple Laptop.
To achieve this goal and enable our international team of +80 researchers and engineers to quickly implement their discoveries, we have raised more than 60 million euros, notably from the European Innovation Council and BPI France.
The Team
In this context, we are convinced that it is by building a strong and enthusiastic team that we will build powerful quantum tools and computers that meet the needs of our users.
To date, the QUANDELA team is made up of more than 80 talents and more specifically on the IT side: Maxence, the system and network technician, and Yohan, the support specialist.
Our Technical Environment
The QUANDELA teams are spread across 4 sites, including 2 in Massy, 1 in Paris and 1 in Palaiseau. We are also working on the upcoming opening of a new site in Munich.
Our IT infrastructure primarily consists of around a hundred laptops (60% Windows / 30% Mac / 10% Linux), a fleet of about twenty dedicated servers running on Linux (on premise and on OVH), printers, and conference equipment for our various meeting rooms (screens, microphones, webcams, etc.).
We also use Snipe IT for assets management, Intune for endpoint management, a VPN (Open VPN), an EDR (BitDefender), and around twenty SaaS tools including Jira, Office 365, Confluence, Lucca, etc.
If you have any questions, that's great, and it will be an opportunity for you to ask them when you meet Jean Senellart, our Chief Product Officer
Your missions
As an IT Manager, you will be responsible for your team, managing hardware, providing on-site support, managing SaaS and installed tools, and promoting best security practices.
More specifically, on a daily basis, we need the full range of your skills to:
Management
~ Lead and coordinate the IT team (2 people currently) to ensure the smooth operation and optimization of resources, implementing best practices to guarantee the efficiency and performance of the team.

Management of the IT infrastructure

Hardware Management: Supervise the inventory, acquisition, deployment, maintenance, and renewal of equipment with various suppliers, ensuring optimal budget management
Software License Management: Efficiently manage contracts, particularly for SaaS, across the entire infrastructure, including acquisition, renewal, and auditing to ensure compliance with our Terms of service and optimize expenses
Configuration and Customization: Establish standardized configurations for devices based on different roles and departments within the company. Adapt software and settings to the specific requirements of users while ensuring compliance and security
Centralized Device Management: Optimize Endpoint Management for managing and securing the infrastructure using Intune
Network Architecture and Server Management: Ensure the performance, security, and availability of systems
ROI Approach: Regularly analyze the usage of IT equipment to identify opportunities for optimization, upgrades, or resource reallocation to maximize return on investment
Support

Provide technical support to all internal and external employees, address issues related to devices and software used, and ensure effective support for remote work
Ensure effective use of Jira for managing incidents and support requests, ensuring efficient reporting, prioritization, and handling of incidents according to ITIL best practices, and training colleagues in its use
Security

Optimize and maintain a regular policy for updating OS and software to ensure the security and efficiency of operations. This includes managing security patches and essential updates
Optimize and maintain centralized access rights management, particularly by integrating SSO solutions with Active Directory to ensure the unification of identities and accesses to various applications and resources within the company
Ensure the implementation, management, and maintenance of backup systems as well as business continuity and disaster recovery plans to guarantee the availability and integrity of the company's data in case of disaster or service interruption
Manage and coordinate IT infrastructure across multiple sites to ensure consistency, performance, and security of systems
Supervise our EDR, Bitdefender, to protect endpoints from advanced security threats. Optimize detection settings, incident response, and automated remediation to prevent intrusions and malicious attacks
Manage and optimize our VPN (Open VPN)
Onboarding and Training

Supervise and optimize the onboarding process for future employees to ensure effective and rapid integration within the company
Organize training sessions on new tools and best security practices
Requirements
• A successful first experience of 7 years in a CIO / IT Manager role in a scaleup, ideally multisite and international
• A strong service orientation, good problem-solving skills, and the ability to simplify and drive change by supporting colleagues through transitions
• IT project management skills to establish, maintain, and autonomously evolve an IT Roadmap, understanding both technical and business issues
• Proven experience in managing and implementing processes
• Proficiency in IT support best practices (ITIL)
• Strong verbal and written communication skills, particularly in English (minimum B2 level)
• A strong appetite for challenges and contributing to the growth of a Startup
Technical skills:
• Proficiency in Windows, Mac OSX, and Linux
• Hardware and accessories for laptops and smartphones
• Tools and best practices for centralized device management with an Endpoint Manager, ideally Intune
• Microsoft 365 and major SaaS productivity applications (Jira, Confluence, Lucca...)
• Security concepts, techniques (Pentest, Sandboxing, CDR...), and products (EDR, VPN, antivirus...)
• Understanding of domain functionality, user administration with Active Directory, and single sign-on (SSO)
• Deep understanding of network protocols, network administration, and network security principles
• Knowledge of security policies, maintenance, password management, phishing...
Benefits
To sum up, you will play a high-impact role in managing and securing our IT systems and in supporting the IT team and all of our colleagues.
Finally, you will be supported throughout your development and we will ensure that you have all the cards in hand to allow you to be fulfilled on a daily basis.
And more concretely:

Profit-sharing and a company savings plan
A sustainable mobility bonus of €500 per year for the transportation of your choice (electric bike, scooter, electric car, etc.)
Public transport subscription covered at 50%
Gan Health Insurance (fully covered)
Referral Program (paid when the candidate starts)
Access to a nursery via choisir-ma-creche or contribution to childcare expenses up to €2,300/year
Meal subsidies worth €11.85 covered at 60%
Rugby tickets to attend Massy team's VIP matches.
Strong potential for rapid career development within a growing company
Collaborations with researchers and experts from around the world