Software Design Leader
il y a 1 semaine
At LiveWire we are pioneering the future of motorcycling by means of design, software, and experience. The role for the EMEA Service and Maintenance Lead will be oversee all Service and Maintenance (S&M) aspects of the brand in the region. This position works directly with LiveWire Dealers as well as other internal LiveWire service functions. In this role, the lead will be responsible for developing and implementing service best practices and procedures to best support the dealer network within their required functions. They will also be responsible for educating and training the network when new service and warranty content is delivered.
Provide Customer and Dealer product information through the organization to effect resolution and customer satisfaction.
Provide clear and accurate documented information that supports consumer affairs incidents.
Perform pre- and post- litigation motorcycle inspections, work with customers and dealers to help resolve customer concerns with repeat warranty claims and/or excessive days out of service before a lawsuit is filed and identify whether aftermarket parts may be contributing to the conditions giving rise to the potential legal claim or lawsuit.
Supports targeted dealer training and dealer skill set improvement.
Commitment to gaining or improving the skills necessary to function and thrive in a team environment, supports Technical Service goals, delegates responsibilities and empowers team members to make
Collaborates with key cross-functional stakeholders (service engineering, engineering, quality, manufacturing, & P&A to provide input, feedback and mutual support.
Opening, Overseeing and closing service tickets in our CRM
Motorcycle Mechanic Institute Graduate preferred
Typically requires a minimum 5 years of related experience in a service function with knowledge of technical services, warranty, consumer affairs
Prefer experience equivalent to a master level technician.
SAP system knowledge
Basic understanding of motorcycles, service, repair, and culture.
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