Developer Advocate

il y a 2 semaines

Nice, France Amadeus Temps plein
Job Title

Developer Advocate Business Environment

The Amadeus Creation Platform is the driving force behind the next-generation travel ecosystem.

It acts as a catalyst for innovation, facilitates the expansion of business value, and promotes increased process efficiency. It does so by connecting customers, travelers, partners, and suppliers with an array of solutions, capabilities, intelligence, and content - all key components for powering the traveler-centric journeys of the future.

Our CPA department is positioned as the 'face' of the Creation Platform, proudly representing its core values and mission.

Our end-to-end teams, encompassing UX, PDA, DEV, QA, and Developer Relationship roles, strive to deliver a superior customer experience. We achieve this via the CRP portal and through various engaging activities such as customer showcases, hackathons, and more.

By joining our department, you'll not only be part of a pioneering Amadeus 4.0 project, but you'll also become a valued member of a supportive team. We wholeheartedly embrace collaboration, nurture individual growth, and promote mutual learning. We are excited and looking forward to having you as a valuable addition to our team

Your Main Responsibilities

Common accountabilities
  • Has working experience and advanced and specialized technical/functional knowledge in Amadeus products and architecture. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.
  • Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
  • Works independently within plan dictated by manager, with some guidance on most complex situations.
Specific accountabilities

Develop and execute developer content strategy and draft technical documentation
  • Develop and delivery of best practices, guidelines, and code samples to support development of high-quality integration
  • Implement specific or new solutions leveraging Amadeus technology
  • Build new creative prototypes, inspire code samples; test and use the Creation Platform and new Amadeus Self-Service APIs
  • Keep the Amadeus for Developers Open-Source SDKs up to date, adding new features or fixing bugs when needed
  • Suggest improvements for the Creation Platform and for Amadeus Self-Service APIs, working closely with Development teams and Product Managers
  • Coordinate API Developers and Product Managers to produce best-in-class and standardized API documentation and keep them up to date
Advocacy
  • Define and execute an outreach strategy for engaging and educating developers
  • Represent Amadeus externally and become its ambassador to the developer community
  • Support and lead the organization of workshops, meetups, hackathons, and other events targeting Developers. Prepare presentations in coordination with other team members and speak at external events
  • Represent Amadeus internally, deliver presentations, speak at internal events, build relationships with multiple internal teams and stakeholders to raise awareness about the Creation Platform and the Amadeus for Developers Program, and share users feedback and learnings
Community management
  • Nurture the growth of a healthy, respectful, and supportive external and internal developer community
  • Identify new opportunities and potential channels to engage with the developer communities
  • Connect and join multiple local developer communities and attend external events for networking
  • Build relationships with influencers
  • Coordinate with Marketing Content Manager to manage social media channels (e.g. Twitter, Linkedin)
Support developers and be the voice of the community to promote continuous improvement
  • Support developers with issues using the Creation Platform or the Self-Service APIs, and provide solutions to get customer back on track
  • Respond to questions received though online form, providing training and/or helping solve issues
  • Follow up on issues posted on Stack overflow and Discord, and support overall community
  • Influence organizational culture by identifying and implementing strategies to listen and act on user feedback
  • Perform benchmark analysis and research about new technologies and trends. Generate strategic insights and analysis to share knowledge and best practices
Contribute to the creation of an INTERNAL Amadeus Developer Relations community
  • In alignment with other teams, contribute in defining the guidelines for the creation of an internal Workforce of DevRel in Amadeus, targeting the +8,000 engineers
  • Participate in the execution of the plan, by onboarding all relevant units and stakeholders
What we can offer you ?
  • Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits.
  • Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.
  • 6 weeks holiday, plus pension contribution and healthcare insurance.
  • Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.
  • Professional development in a truly international and multisite environment with a great mix of people.
  • A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies.
  • Enter a diverse and inclusive workplace.
  • Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.
How do we hire?
  • Online application : Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
  • Phone Interview : We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.
  • Online Testing : Depending on the role you applied for, you may have to do some online tests.
  • Interviews : First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.
  • Offer : Our Talent team will make you a job offer and welcome you to your new role with us.
  • Join our global team : Where you can develop your skills and build an international career that matters.
100% of the people we've recruited started by applying. Take a chance

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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