Customer Training Development Manager

Il y a 4 mois


Nice, France Amadeus Temps plein

Job Title

Customer Training Development Manager

Job Title

Customer Training Development Manager

Job Description

Key accountabilities:

Customer Relationship

 You will be required to:

Act as the single point of contact for Airlines Learning Services for our customersEffectively establish, deepen and sustain key relationships with Customers, Partners, Third Parties to understand their functional training needs and prioritiesAdvocate customer voice, training needs and priorities into Amadeus to ensure the best service to customer.Be a value partner to our customer.

Training Consultancy & Business Development

You will be required to:

Identify and translate Customer’s functional knowledge gaps into engaging and value-added learning programs (short/mid and long-term)Monitor and ensure effective delivery of the learning programs/solutions in a timely mannerCollaborate with internal stakeholders: Pre-Sales, Sales, Implementation, Customer Success Management, Service Account Management mainly to ensure that goals and objectives are fully aligned and being metDrive, analyze, interpret training KPIs and propose effective action plan for improvementMaximize all opportunities to recommend customized & chargeable learning programsAnalyze customer feedback on the overall success of the learning solutions delivered and implement corrective actions as requiredMonitor impact and cost-effectiveness of learning solutions; Suggest improvements to further enhance learning program effectiveness and sustainability.Report timely feedback on learning effectiveness to the business and communicate suggestions for improvementEnsure high level of customer satisfaction, retention & loyalty

 
Project Management
You will be required to:

Act as primary point of contact for Airlines Learning Services for customer project under responsibilityWork closely with the Training Delivery Coordination team on the training planning activity and delivery (sizing, timeline, communication plans, budget constraints, resources, deliverables, cost tracking, time to market) to consistently meeting deadlines.Work closely with Pre-Sales, Sales, Program/ Project/Product Managers to define, plan project activities so to ensure all deliverables fulfil the customers’ needs and expectationsAnalyze defined Training Plan and ensure it fully covers the project scopeCoordinate Training Plan delivery with other units, monitor progress, raise any risks, showstoppers and ensure successful delivery as per project timeline/milestonesEnsure effective delivery of chargeable services contracted by customer with the aim of continuously improving the time to marketInterface with customers/partners on plan progressPerform Customer presentations when required (pre-sales workshop, Kick-off meeting, Customized training…)Lead the RFP response for Learning in conjunction with other internal teamsProvide functional expertise & support at each step of the sales processConduct Customer satisfaction surveys/enquiriesProvide formal training delivery status KPIs and recommendations to management on a regular basis


Process improvement & Reporting

You will be required to:

Deliver regular report to highlight key achievements, status on customer projects and potential obstaclesGive management visibility on customers feedback on service deliveredEnsure training delivery process and methods are optimizedAnalyze and act on KPI measures

Education: University Degree or equivalent

Relevant work experience: 

Ideally, the candidate must have:

Prior experience of account management and / or business development desirableProven ability to assess training needs and recommend impactful learning programsTravel industry, Airline IndustryKnowledge of Amadeus products and prior experience in training delivery is a plus.

Business understanding: Working knowledge of IT, software industry. Knowledge of travel industry preferred

What we can offer you

Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits. 

Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.

6 weeks holiday, plus pension contribution and healthcare insurance. 

Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.

Professional development in a truly international and multisite environment with a great mix of people. 

A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. 

Enter a diverse and inclusive workplace.

Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services. 

How do we hire?

Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role. 

Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. 

Online Testing: Depending on the role you applied for, you may have to do some online tests. 

Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. 

Offer: Our Talent team will make you a job offer and welcome you to your new role with us. 

Join our global team: Where you can develop your skills and build an international career that matters. 

100% of the people we’ve recruited started by applying. Take a chance

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 



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