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Toulouse, France Glocomms Temps plein

Job Opportunity: Cisco Telephony & Videoconferencing Specialist

Location: France, Toulouse

Languages Required: French & English (International environment)

Interview Schedule: Next week

Key Technologies: Cisco Telephony v12.5 (CUCM, Unity Connection, Jabber, IPPhone), Cisco Videoconferencing (CMS, endpoints, TMS), VMware v7/v8, SIP/H323 protocols

Glocomms are looking for a Cisco Telephony & Videoconferencing Specialist to join this team in Toulouse, France. This role involves leading and implementing telephony and videoconferencing projects and supporting operational teams with complex incident resolution.

Key Responsibilities:

Project Implementation:

  • Lead and implement Cisco Telephony & Videoconferencing projects.
  • Occasionally assist operational teams (L1 & L2) with complex incident resolution.

Incident & Problem Management:

  • Handle major incidents, including qualification, action plans, resolution, root cause analysis (RCA), and knowledge sharing.
  • Engage in problem management to identify and resolve recurring issues.

Skills Transfer:

  • Ensure the transfer of skills to technicians and engineers through training and mentoring.

Customer Coordination:

  • Respond to specific customer requests in coordination with the Team Leader/SDM.

Documentation & Testing:

  • Update technical documentation, including high-level design (HLD) and low-level design (LLD) documents, as well as procedures.
  • Perform hardware and configuration tests to ensure system integrity.

Skills and Experience:

Required:

  • Minimum of 5 years of experience in a Cisco environment.
  • Strong knowledge of the Cisco telephony and video conferencing environment, including:
  • Cisco Telephony environment v12.5 (CUCM, Unity Connection, Jabber, IPPhone)
  • Cisco Videoconferencing (CMS, endpoints, TMS)
  • Knowledge of VMware suite v7/v8.
  • Mastery of SIP/H323 protocols.
  • Fluent in English (read, spoken, and written) due to the international environment.

Desirable:

  • Knowledge of Kurmi, Telisca, Real-Time Monitoring tools, Prognosis, PeterConnects ecosystems.
  • Understanding of WAN/LAN networks and security.
  • Systems administration and PC environment knowledge.

Soft Skills:

  • Team player with strong collaboration skills.
  • Adaptable to change with a sense of service.
  • Rigorous and detail-oriented.
  • Curious and eager to learn new technologies.

If you are passionate about Cisco technologies and enjoy working in a dynamic and international environment, we encourage you to apply.