Technical Account Manager
il y a 2 semaines
To drive this evolution, we have developed a wide range of payment processing services focusing on revenue optimisation, performance, anti-fraud, and alternative payments such as Alipay+ and WeChat Pay, alongside accessibility solutions for the visually impaired.
As part of the Operations Department, you are responsible of integrating our merchant before their go live in collaboration with Sales and accounts managers. Ensure all technical information and documentation are accurately recorded and maintained.
Client Relationship Management:
Conduct regular client meetings to review technical performance and address any concerns requested by the merchants or by the Account Manager.
Monitor and ensure the reliability and performance of integrated payment solutions and the ramp-up phase with the Account Manager.
Track and analyze key performance metrics for merchant accounts to ensure targets are met on demand.
Prepare and present regular reports on technical performance, system reliability, and account status to internal stakeholders and merchants.
Identify and address any technical risks or issues that could impact account performance.
Training and Education:
Provide training to merchants on how to effectively use payment solutions and related technologies.
Develop and maintain technical documentation, guides, and training materials to support merchant onboarding and usage.
Stay updated on industry trends, emerging technologies, and best practices to provide relevant information to merchants.
Remote Model
Permanent Contract
Free languages courses: learn Spanish, French or improve your English skills at your disposal
Please take part on our awesome engagement events…
Referral Bonus
Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
Proven experience in a technical account management, integration, or support role, preferably within the payment industry.
Demonstrated ability to manage key accounts and provide exceptional technical support.
Strong analytical skills to monitor performance metrics and make data-driven decisions.
Proficiency in CRM software like Efficy, Planhat and Zendesk and other relevant tools.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
French and English fluent
We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.
The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address:
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