Senior Sales Advisor accessories

il y a 3 semaines


Paris, France Richemont Temps plein

Conseiller de vente - Styliste, en CDI à temps plein avec démarrage en janvier 2025.Un(e) Styliste Chloé est un(e) ambassadeur/rice de la Maison, chargé(e) d'accueillir tous les invité(e)s dans la famille Chloe.Il/elle est un conseiller digne de confiance pour les clients et un membre fiable de l'équipe qui s'efforce de fournir la meilleure expérience possible.Un styliste Chloé est :1. Un propriétaire de la relation client qui met un point d’honneur à développer des relations sur le long terme.o Fournit un service client exceptionnel et développe des relations sur le long terme.o Est conscient des objectifs de la CRM et s'engage activement dans toutes les actions pour les atteindre.o Met en œuvre des campagnes de communication personnalisées et utilise tous les outils de clienteling disponibles pour accomplir les missions de CRM dans les délais impartis.o Recueille systématiquement les données relatives aux clients et enregistre toutes les informations qualitatives.o Connaît son portefeuille de clients, et en particulier les VVIC et VIC dont il/elle s’occupe.2. Un partenaire commercial omnicanalo A à cœur d’offrir un excellent service client et de fournir une forte performance commerciale.o Utilise tous les services omnicanaux disponibles pour développer les venteso Est conscient des objectifs individuels et collectifs boutique et met tout en œuvre pour les atteindre.o Suit activement les formations et participe à toutes les activités commerciales fixées par le Directeur de boutique/Assistant Boutique Manager /les équipes Retail du siège de la Maisono S'efforce constamment d'atteindre les objectifs fixés en matière de ventes, performance individuelle et collective et de gestion de la relation cliento Suit l’activité commerciale locale et celle de la concurrence3.Un Soutien de l’excellence opérationnelleo S'assure que la boutique (surface commerciale et non commerciale), et sa tenue sont irréprochables à tout moment de la journée ; et soutient ses collègues et ses managers.o Informer de manière proactive la direction de la boutique de toute réparation structurelle nécessaire dans la boutique afin de garantir un environnement luxueux à tout moment.o Appliquer toutes les directives relatives à la gestion de la boutique tant sur la partie commerciale que non commerciale (stock, bureau, vestiaire,…) et participer aux inventaires.o Soutenir les clients après la vente et assurer un suivi pour garantir un service après-vente impeccable.o Se conforme aux politiques et normes établies par RichemontPROFIL RECHERCHENous recherchons des personnes avec un esprit d’entreprise, qui apprécient la convivialité, recherchent l’excellence, la créativité et qui visent à avoir un impact positif. Vous avez au moins une première expérience en tant que Conseiller de vente dans la luxe/haut-de-gamme. Vous avez un niveau d’anglais qui vous permet d’être à l’aise à l’oral et l’écrit


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