Data Analyst

bioMérieux S.A.

Data Analyst - Business/Service & Product Performance - Global Customer Service - All Genders

We are looking for a Business Analyst who will work and grow within the Global Customer Service department/unit and will report to Global Customer Service Operations Vice President within a team of 5 co-workers.

What will your responsibilities be within bioMérieux?

As a Products & Services Performance Analyst within the Global Customer Service Operations department, you will be responsible for analyzing the performance of products and services across our immunoassays, molecular biology, Data & IT, and microbiology ranges. You will work cross-functionally to consolidate performance indicators and contribute to the strategy for improving customer satisfaction and operational performance within our teams.

• Participate in the collection and analysis of data necessary for product definition and evolution.
• Collaborate with the data science and product teams within Global Customer Service Operations to produce relevant analyses of product-related complaint data, identifying trends that highlight potential performance issues.
• Structure and disseminate information regarding the performance of our products and services, focusing on key performance indicators (KPIs) for customer service.
• Identify deviations from objectives, consolidate and track action plans at a global level, supporting product teams in executing these actions.
• Participate in the facilitation of a "G-CSO & Product Performance" community to encourage the exchange of best practices.
• Create reports and integrate them into various communication channels for relevant stakeholders, including department management, regional and local service managers, R&D, Vigilance, and Marketing.
• Serve as the administrator of the Salesforce platform for G-CSO.

Who are you?

• University degree at Bac +5 level, preferably in sciences and/or business, with a keen interest in data analysis.
• Minimum of 5 years of experience in business, business analysis, data science, or other roles with a strong analytical component and a service and/or business-oriented mindset.
• Proficiency in tools such as Sales Force CRM.
• Proficient in SQL language for importing and managing data in databases.
• Knowledge of Python programming language.
• Familiarity with common Data Visualization and Business Intelligence methods and tools such as Tableau.
• Experience in service activities would be a plus.
• Fluent in French and English, with the ability to work cross-functionally and a problem-solving attitude.
• Ability to work in project mode, quickly acquire mastery of new tools, methodologies, and concepts, and deliver quality results

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.