Customer Success Manager
il y a 2 semaines
En tant que Customer Success Manager, tu accompagnes les équipes de communication et leurs dirigeants dans la maîtrise de l’application AmazingContent pour qu’ils deviennent des Leaders Connectés sur les réseaux sociaux.
Grâce à l’écoute active des clients sur le terrain et un esprit analytique résolument orienté problem-solving, tu auras la responsabilité d’enchanter nos clients tout au long de leur cycle de vie : onboarding, support, fidélisation.
Nous avons des milliers d’utilisateurs potentiels répartis en trois catégories distinctes : les plumes (chez nos partenaires agences ou freelances), les leaders (de la CEO au directeur de l’innovation en passant par la DRH), et les chefs de projet au sein des équipes de communication. L’enjeu Customer Success est passionnant
L’objectif : enchanter nos clients Ce qui se traduit par un double suivi en terme de KPI :
améliorer l’usage utilisateur, avec un taux de WAU (Weekly active users) > 90%
maintenir le churn sous les 10%
Le CSM reportera directement au head of Customer Success, membre du comité de direction, et intégrera l’équipe chargée des clients donc centrale dans l’entreprise.
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Customer Success Manager
il y a 2 jours
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
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Customer Success Manage
il y a 3 semaines
Paris, Île-de-France Trustpair Temps pleinAbout the role:Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients.As a...
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Customer Success Manage
il y a 3 semaines
Paris, Francia, France Trustpair Temps pleinAbout the role: Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients. As...
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Customer Success Manager
il y a 2 semaines
Paris, Île-de-France AmazingContent Temps pleinEn tant que Customer Success Manager, tu accompagnes les équipes de communication et leurs dirigeants dans la maîtrise de l'application AmazingContent pour qu'ils deviennent des Leaders Connectés sur les réseaux sociaux.Grâce à l'écoute active des clients sur le terrain et un esprit analytique résolument orienté problem-solving, tu auras la...
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Customer Success Manager
il y a 1 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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Customer Success Manager
il y a 1 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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Senior Success 360 Customer Success Manager
il y a 3 jours
Paris, France VMware Temps plein**Senior Success 360 Customer Success Manager** **Why will you enjoy this new opportunity?** Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a Success 360 Customer Success Manager, you will serve as a trusted advisor,...
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Senior Customer Success Manager
il y a 3 jours
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
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Customer Success Manager
il y a 2 heures
Paris, France Rise Up Temps pleinCompany Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...
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Sr. Manager Customer Success Emea
il y a 1 mois
Paris, France CyberArk Temps pleinDate: Feb 2, 2023- Location: France, Paris- Job Category: - Department: Customer Success**About CyberArk**: Reporting to the Director, Customer Success, you will contribute to the development and implementation of CyberArks Customer Success strategy, with particular emphasis on building and developing the team consisting of Customer Success Managers. This is...
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Customer Success Manager
il y a 1 semaine
Paris, France Board Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...
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Customer Success Operations Manager
il y a 1 mois
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
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Principal Customer Success Manager
il y a 5 jours
Paris, France Axway Software SA Temps pleinOverview: In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new ** Principal Customer Success Manager** to join Axway's family. Are you ready? Join us now!! **Together we can. Together we will.** Axway is an enterprise integration company that's been around for over 20 years to...
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Customer Success Manager
il y a 1 mois
Paris, France Alida Temps plein**About Alida** - Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth. That’s why Alida created its Total Experience Management...
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Senior Customer Success Manager
il y a 4 jours
Paris, France OwnBackup Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...
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Customer Success Manager
il y a 2 jours
Paris, France Cato Networks Temps plein**Welcome to the future of cloud networking and security!** Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of networking and security...
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Customer Success Account Manager
il y a 3 jours
Paris, France BMC Software Temps plein**Basic Information**: Country France State NA City Paris Date Published 19-Jan-2023 Job ID 36506 Travel Amount up to 50% **Description and Requirements**: LI-KD3 BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations,...
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Customer Success Manager
il y a 2 jours
Paris, France Launchmetrics Temps plein**ABOUT THE ROLE** The Customer Success Manager will be responsible for the relationship with our customers and influencing local business activities relating to customer relations. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. **What you'll do**: - Be an expert...
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Customer Success Manager Emea
il y a 5 jours
Paris, France LeanIX Jobs Temps pleinWe are looking for a **Customer Success Manager** to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? Then it is worth reading...
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Digital Customer Success Manager
il y a 3 jours
Paris, France 360Learning Temps pleinAs a Digital Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to: - ensure the business impact of our solution in accordance with the objectives set with the clients - ensure the renewal of your client portfolio - create and develop processes to handle a...