IS Service Manager for Quality, Compliance, R&D
il y a 1 mois
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
What will be your responsibilities at bioMérieux?
- Design the service and ensure it is formalized, communicated and known, define business SLA and manage their evolution, promote usage of service to end-users and maximize usage of service features.
- Ensure accuracy of published service catalog and referential (Application database update, ticketing tool workflow updated, ..)
- Implement the service : Follow carefully what the partners deliver; Coordinate high severity incidents resolution; Lead problems resolution; Review Root Cause Analysis (RCA) when needed
- Drive the continuous improvement plan on existing services including cost, enhancement follow-up and service performance;
- Monitor service performance : Measure and provide reporting and metrics on performance of the service (SLA & OLA) and confirm quality of service provided;
- Ensure business satisfaction while managing their enhancements requests: analyze and prioritize them with the business, ask for quotations (to our partners or editors)
- Guaranty proper onboarding / offboarding of Q&C+R&D applications following knowledge transfer, methodology & IT frameworks : work proactively with upcoming projects to secure new services settings;
- Manage obsolescence : ensure the application portfolio is periodically reviewed and drive the team to execute the defined roadmap according to IS priorities;
- Guide, motivate and drive collaborators and partners to deliver support activities to reach defined objectives.
- Be fully involved in Contract / Vendor management activities on main Q&C & R&D applications.
- Contribute to the definition of the Run organization taking into account scope changes and initiate the release management strategy.
Who are you ?
- Graduate degree or equivalent in computer science/technology and/or engineering school
- At least 5 years of experience in similar role, within a consultancy company or international group
- ITIL process knowledge and experience in ticketing tool management (Service Now is an extra)
- Data analytics skills in creating dashboard and analyzing data
- Validation/Quality process knowledge as an extra
- Experience in world wide support models with indirect team management & industrialized managed service model with offshore partners
- Used to active listening, with a real sense of communication up and down within the organization
- You are autonomous and know how to work with the team on priorities
- You are curious and have a customer oriented vision to share
- You are rigorous, structured and know how to work in a multi-task context with adaptability
- You work in English, with a real team spirit mindset, with colleagues based in other countries (US, ASPAC)
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
-
IS R&D Business Analyst F/M/NG
il y a 2 jours
CRAPONNE, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...
-
IS R&D Business Analyst F/M/NG
il y a 2 jours
CRAPONNE, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
IS R&D Business Analyst F/M/NG
il y a 2 jours
Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...
-
Is R&d Business Analyst F/m/ng
il y a 4 jours
Craponne, France bioMérieux Temps plein**IS R&D Business Analyst F/M/NG**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Information Technology A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve...
-
Cdi - Service Manager Is Mfg Europe (F/H)
il y a 4 semaines
Craponne, France bioMérieux sa Temps pleinA world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. Our teams working across our digital transformation and information technology areas are literally changing healthcare through...
-
Sales Specialist Vaccine Quality Control EMEA
il y a 2 semaines
Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinbioMérieux S.A. Sales Specialist Vaccine Quality Control EMEA - REF REF = poste éligible à la prime de referral. Pour plus d'information sur le programme de referral France, consultez la page bob dédiée bioMérieux Pharma Quality Control is expanding its offer to the vaccines and innovative therapies industry with a new multiplexed assay technology and...
-
Sales Specialist Vaccine Quality Control EMEA
il y a 4 semaines
Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinbioMérieux S.A. Sales Specialist Vaccine Quality Control EMEA - All genders - REF REF = poste éligible à la prime de referral. Pour plus d'information sur le programme de referral France, consultez la page bob dédiée bioMérieux Pharma Quality Control is expanding its offer to the vaccines and innovative therapies industry with a new multiplexed assay...
-
Project & Run Support - Quality Expert - All Genders
il y a 4 semaines
CRAPONNE, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinbioMérieux S.A. Project & Run Support - Quality Expert - All Genders We are looking for a Project & Run Support Representative (PRS) who will work and grow within the Computerized System Quality Support department and will report to Head of Project and Run Support team within a team of 6 co-workers. What will be your responsibilities within...
-
Project & Run Support - Quality Expert - All Genders
il y a 1 mois
CRAPONNE, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...
-
Project & Run Support - Quality Expert - All Genders
il y a 4 semaines
Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinbioMérieux S.A. Project & Run Support - Quality Expert - All Genders We are looking for a Project & Run Support Representative (PRS) who will work and grow within the Computerized System Quality Support department and will report to Head of Project and Run Support team within a team of 6 co-workers. What will be your responsibilities within bioMérieux ?...
-
Project & Run Support - Quality Expert - All Genders
il y a 4 semaines
Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...
-
Services Marketing Product Manager
il y a 7 jours
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
IT Software Asset Manager
il y a 4 semaines
Craponne, France bioMérieux sa Temps pleinA world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. Our teams working across our digital transformation and information technology areas are literally changing healthcare through...
-
IS Area Relationship Manager
il y a 4 semaines
CRAPONNE, France bioMérieux Temps pleinbioMérieux S.A. IS Area Relationship Manager - All Genders Notre département IS recherche un Area Relationship Manager qui évoluera en CDI au sein du département IS et sera rattaché au Domain Manager ARM au sein d’une équipe de 9 collaborateurs. Quelle est votre mission chez bioMerieux ? L'équipe Area...
-
IS Area Relationship Manager
il y a 3 semaines
Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMérieux Temps pleinbioMérieux S.A.IS Area Relationship Manager - All Genders Notre département IS recherche un Area Relationship Manager qui évoluera en CDI au sein du département IS et sera rattaché au Domain Manager ARM au sein d'une équipe de 9 collaborateurs. Quelle est votre mission chez bioMerieux ? L'équipe Area Relationship Manager EMEA LATAM gère la relation...
-
IS Area Relationship Manager
il y a 4 semaines
Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinbioMérieux S.A.IS Area Relationship Manager - All Genders Notre département IS recherche un Area Relationship Manager qui évoluera en CDI au sein du département IS et sera rattaché au Domain Manager ARM au sein d'une équipe de 9 collaborateurs. Quelle est votre mission chez bioMerieux ? L'équipe Area Relationship Manager EMEA LATAM gère la relation...
-
IS Area Relationship Manager
il y a 4 semaines
CRAPONNE, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinbioMérieux S.A.IS Area Relationship Manager - All Genders Notre département IS recherche un Area Relationship Manager qui évoluera en CDI au sein du département IS et sera rattaché au Domain Manager ARM au sein d’une équipe de 9 collaborateurs. Quelle est votre mission chez bioMerieux ? L'équipe Area Relationship Manager EMEA LATAM gère...
-
Cdd Global Solution Manager Data Solutions
il y a 7 jours
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large...
-
IS Financial Controller
il y a 3 semaines
CRAPONNE, France bioMerieux SA Career Site - MULTI-LINGUAL Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
IS Financial Controller
il y a 3 semaines
CRAPONNE, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...
