Supervisor, Customer Site
il y a 3 semaines
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing pro efficiency their laboratories, we are here to support them. Our distributed team of more than 90,000 colleagues combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
Location Illkirch (France)
How will you make an impact?
For one of our key customer sites in France, we are looking for a hardworking Site Supervisor. The Supervisor, Customer Site coordinates and runs the day to day service operations at the customer site, enabling the team to deliver consistently excellent service.
The Supervisor Customer Site is responsible in collaboration with a team of 5 Site Specialists, responsible for onsite customer services. (Vendor Managed Inventory & Glassware Washing) Together with your team you are working customer focused, with the goal to deliver excellent service.
What will you do?
• Lead on-site service specialists that work daily at a key customer site. Participates in the candidate selection process, trains, and evaluates staff’s performance. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale, and partnership.
• Ensure full delivery of the committed services scope of work. (Inventory Management of consumables, order replenishment, glassware washing, procurement of items via automated systems, attends customer meetings)
• Ensures customer needs are met and high-quality service is delivered through a variety of means, including staff meeting or exceeding service levels and through monitoring of the performance, productivity, attendance records and measuring and reporting on performance metrics. Assists in settling resolution of all customer situations.
• Lead all performance measurements to optimize the customer’s perceptions. Includes customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization. Attend and participate in quarterly business reviews at client sites.
How will you get here?
• Bachelor’s Degree with 1-2 relevant working experience OR Associate degree and minimum of 3-4 years of supervisory or management experience in a lab or lab services setting.
• Excellent analytical skills and the ability to think independently in order to ensure the right decisions in a constantly evolving working environment.
• Confirmed understanding of automated systems – ability to build reports (in excel) on customer demand.
• Proficient verbal and written communication skills.
• Fluency in French & English required
• Confirmed skills in leading multiple concurrent issues and prioritizing staff workloads.
• Consistent record to work with internal and external customers.
• Overall understanding of service management, customer happiness.
• Detail oriented, problem solver, promotes team environment.
• Excellent computer/software skills. (Outlook, Excel, Word, PowerPoint).
• Self-motivated.
• Basic understanding of employment/labor law regulations.
Non-Negotiable Hiring Criteria:
• Must possess the leadership and supervisory skills to lead, coach and empower a group of employees along with excellent interpersonal skills to relate well to employees, various levels of the customer business and peers. Must have a customer orientation to develop customer relationships.
• Must possess written and verbal skills to clearly express their ideas, share technical information, communicate well with customers and all levels of the organization, write procedures and develop plans. Must be able to handle conflict well and give positive and constructive feedback along with leading performance issues.
• Must possess analytical and critical thinking ability to be able to evaluate, interpret information and procedures, to make timely decisions while functioning in a fast-paced, changing work environment.
• Excellence in customer service and driven approach to problem solving.
• Strong skills in Microsoft Excel.
• Familiarity with staffing projections and budget preparation.
• Inventory management and/or supply chain experience.
Working Conditions :
• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
• May be asked to work independently at customer location.
• Extensive walking may be vital.
• May be expected to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
• Can operate handling equipment such as push trolleys and pallet trucks.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
• Some areas require steel toe shoes, bump hats and/or safety glasses
• Be capable of working the hours required to complete the job.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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