Global Collections Manager
il y a 3 semaines
We are looking for an experienced Global Collections Manager to join our Global Finance team, based in our Paris office. As the Global Collections Manager, you will manage Collection Teams across 3 Adevinta Markets: France, Spain and Italy.This is a hybrid role (2-3 days in the office), reporting directly to the Global Head of OTC.
What you'll do:
Manage the end-to-end collections process for our brand across EU5 Markets including a team of est. 40 colleagues
Lead the collections team in the development and provision of a high quality transactional operation
Deliver all services within allocated budget and resource allocation
Review all agreed KPI's and assess and challenge all mitigation plans/actions proposed by the order to cash team where performance falls below agreed standards
Review customer requirements and the expected levels of service required for successful operations
Assess and approve plans of action which can work towards the successful outcomes and great customer relationships
Review customer-focused collections processes, developed by the order to cash team for the organisation
Be the point of escalation during team meetings – reviewing process improvements by incorporating automation and new technology advancements
Review weekly / monthly / quarterly key performance Indicators (KPIs) and update partners and executive management
Who you are:
Fluent French and English is necessary . Additional EU languages is beneficial(Spanish, Italian, German).
Finance experience across accounts receivable/ order to cash
ACA / ACCA / CIMA (or equivalent) qualified accountant
3+ years of experience working with a large, global finance team or professional services firm
Strategy-led insights, continuous improvement and change management experience in a finance and technology environment
Knowledge of full order to cash process
Working knowledge of SAP S4 capabilities
Operations background in a process driven role with exposure to centralised finance processes
Transformation / process improvement experience
Specific industry knowledge in technology & online business retail
Experience in influencing strategic decisions & driving improvements to performance
Communicator with the ability to challenge & collaborate
Management experience with the ability to communicate with multiple partners.
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