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Senior Customer Success Manager

Il y a 3 mois

Paris Francia, France Dataiku Temps plein

The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Customer Success Managers work with customers throughout their journey to understand their desired business outcomes, empower them to maximize the value of their existing Dataiku use cases, and optimize for growth into new user groups and use cases. Ultimately, CS ensures customers continuously see the value and return from their Dataiku investment.

Customer Success Managers play an integral role in our business, also serving as the ultimate liaisons between customers and internal teams, including Sales, Services, Product Management, and Marketing.

Key Areas of Responsibility (What You’ll Do)

Work with customers across our Retail & Growth sub-regions (especially for Italian accounts)

Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction

Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors

Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalizing Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku

Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services

Continuously advise customers on how to leverage Dataiku to implement data science projects from design to production

Monitor customers’ achievement of desired outcomes and value, consistently and effectively telling th
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