Senior Implementation Manager
il y a 2 semaines
Description du poste et Missions
Sous la Responsabilité du Head of Customer Success, vous êtes en charge du bon déroulement des projets d'implémentation qui vous sont affectés. Ainsi, vous intervenez activement à chaque étape du projet en assistance à maitrise d'ouvrage et jouez un rôle clé dans l'adoption de nos solutions, la satisfaction des utilisateurs et la réalisation des objectifs de vente.
Dans ce cadre, vos missions principales sont les suivantes :
- Accompagner les clients dans les phases de conception, réalisation et déploiement des projets (réalisation des ateliers de cadrage, formalisation des processus et des cahiers des charges, préparation des scénarios de recette, formalisation des PV de recette, …) ;
- Suivre et tenir à jour les plannings projet ;
- Préparer et animer les rituels projets, internes et client ;
- Produire les éléments de reporting, internes et client et s'assurer de la bonne documentation des projets ;
- Piloter de façon rigoureuse le périmètre projet et valoriser les changements de périmètre dans le respect des conditions tarifaires applicables ;
- Adopter et appliquer les processus et méthodes de gestion de projet ;
- Établir et réaliser les plans de réversibilité vers les Customer Success Managers et l'équipe Customer Support ;
- Favoriser le travail collaboratif à travers la bonne utilisation des outils de l'entreprise ;
- Préparer les éléments nécessaires à la facturation des projets ;
- Contribuer à l'amélioration des processus et méthodes de gestion de projet ;
- Alerter son management et/ou le Client Partner en cas de difficulté ou de risque majeur.
Profil recherché
- De formation Bac +4/5 en management de projets, Commerce ou équivalent ;
- 5 ans minimum d'expérience sur un poste similaire en gestion de projet ou en cabinet de conseil ;
- Certification PMP (Project Management Profesional) et connaissances en architecture et fonctions du système d'information seraient un plus ;
- Connaissance des outils O365, Teams, TeamGantt, JIRA ;
- Culture agile et parfaite maîtrise des rituels associés ;
- Très bonne connaissance des opportunités technologiques et des nouveaux usages digitaux ;
- Vous êtes organisé, et doté d'une aisance relationnelle et d'une capacité d'analyse et de synthèse ;
- Vous savez gérer votre temps et vos priorités ;
- Anglais B1 minimum.
Informations utiles
- Poste à pourvoir en CDI ;
- Possibilité de télétravail à hauteur de 2 jours / semaine ;
- Participation, RTT, participation employeur à la mutuelle ;
- Tickets Restaurants
- Environnement de travail stimulant ;
- Équipe jeune, dynamique et engagée ;
- Locaux agréables
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