Senior Customer Experience Manager, Last Mile

Project/program management experience including proven ability to manage large and complicated projects with experience leading cross-functional projects - Results driven individual with strong proactiveness - Business judgment with a track record of successfully delivering quantifiable results. - Experience developing operational process and technologies to...

Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the AMZL EU Last Mile Delivery Experience (LMDX) team is looking for a Senior Customer Experience Manager to manage large-scale programs...

Bachelor's degree or higher. - Experience in aggregating information and communicating effectively to internal and external stakeholders. - Proven ability to manage complex supply chain operations with multiple internal and external actors. - Solid ownership and bias for action; ability to internalize goals and work with limited supervision to create...

English speaker and writer & to ensure a diversity of languages within our Team, we are looking for someone who is fluent in French, another European language or Arabic. - Bachelor’s degree in Communications, Marketing, or a related field - 3+ years of experience in Communications, Marketing or Program Management or related field - Highly developed and...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need...

Bachelor's degree or higher. - Solid experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields. - Experience in aggregating information and communicating effectively to internal and external stakeholders. - Comfortable with communicating and liaising with senior...

Basic qualifications - Bachelor's degree or higher. - Solid experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields. - Experience in aggregating information and communicating effectively to internal and external stakeholders. - Comfortable with communicating and...

A degree - Relevant experience communicating with and influencing a range of different stakeholders, including senior management - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience in managing large-scale programmes or projects Amazon's Senior On the Road (OTR) Capacity Managers play a critical...

Fluent in French and English - Excellent writting skills - Bachelor's Degree - experience leading a Customer Service organization - Analytical experience building and analyzing models using various tools - Project management experience and ability to drive priorities / results ABOUT THIS ROLE This role is based in Paris, France. ABOUT YOU - You are...

Bachelor’s degree - Experience in program management leading large projects with multiple stakeholders - German speaking (professional level or higher) We are looking for a program manager who will lead up to three Pan EU Verticals for Change Management for DSP (Delivery Service Partners). At Amazon, we're working to be the most customer-centric company...

Master's degree in Engineering or higher - Prior proven experience of managing operations and/or program deployment across many stakeholders in a technical environment - Prior experience in technical program and product management, technical development or related technical roles in the industrial EV charging solutions sector. - Experience leading new or...

Master’s Degree - Operational experience - Proven track record of senior stakeholders engagement - Advanced excel and data analysis skills - Experience in program management, customer research and analytics, and/or customer experience/success - Fluent in French and English You want to develop yourself in a team that leads complex and business critical...

Bachelor's degree or higher. - Solid experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields. - Experience in aggregating information and communicating effectively to internal and external stakeholders. - Comfortable with communicating and liaising with senior...

Bachelor’s degree - Experience in influencing and interacting with cross-functional teams successfully - Proven logistics or operations experience - A history of developing strong, value-added partnerships with 3rd party vendors - Ability to effectively work with a variety of organizations, management levels, cultures, and personalities - Ability to handle...

Experience in an analytical field - Ability and strong willingness to use data to answer first time asked questions, and solve large-scale ambiguous problems. - Ability to lead and structure projects, in particular liaising and collaborating with internal partners to influence direction and roadmaps, despite competing priorities - Strong oral and written...

A degree. Relevant experience with programme management, demonstrating end-to-end ownership of projects and initiatives. Relevant experience with Microsoft Office and in particular Excel (eg. V-lookups & pivot tables). At Amazon, we're working to be the most customer-centric company on earth. One way we endeavor to achieve this and to delight our customers...

EN -------------------------- The Fleet team within Amazon Logistics (last mile delivery operations) is looking for an experienced Sr. Process Improvement Manager (Fixed Term Contract - FTC) to support with Amazon branded vehicle delivery and collection operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One...

EN -------------------------- The Fleet team within Amazon Logistics (last mile delivery operations) is looking for an experienced Sr. Process Improvement Manager (Fixed Term Contract - FTC) to support with Amazon branded vehicle delivery and collection operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One...

Bachelor’s degree - Experience in influencing and interacting with cross-functional teams successfully - Proven logistics or operations experience - A history of developing strong, value-added partnerships with 3rd party vendors - Ability to effectively work with a variety of organizations, management levels, cultures, and personalities - Ability to handle...