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Cargo Sales Support Officer
Il y a 3 mois
- Paris, France
- Cathay Pacific
- Application Deadline
Company Description
Cargo Sales Support Officer (Assistant Fret Support Ventes H/F)**Role Introduction
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.
Revenue Generation
- Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
- Provide support to manage capacity in order to maximise flight revenue
- Coordinate with the outdoor sales team to provide customercentric solutions to customers
- Answer customers' enquiries and handle customers' offline booking and ebooking requests in a timely and professional manner
- Manage the daytoday relationship with stakeholders from all sales channels for revenue generation purposes
- Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
- Champion Cathay products and provide excellent and consistent product solutions to customers
- Support the Cargo Manager(s) to implement programmes on einitiatives to drive penetration of eBookings and other Agent Self-Service functions
- Any other reasonable task as requested
- Emergency and Accident and Crisis Response responsibilities as required
Requirements:
Qualifications / Experience
- Academic Qualifications
- High school graduation
Knowledge, Skills, Training and Experience
- Minimum of 2 years' cargo or airline operations or indoor sales experience
- Prior customer service experience is an advantage
- Excellent communication skills
- Demonstrable customer service sense
- Ability to work independently
- Proficiency in the use of Microsoft Office Systems
- Knowledge of CHAMP Cargospot System is an advantage
- The mastery of French and English is essential
- Contract type : permanent
- Recruitment reason : replacement
- Job posting date : 10 January 2023
This position is to be filled very quickly and is based at Roissy-CDG (Zone de fret 7).
Cathay Pacific is an Equal Opportunities Employer.
Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
