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IT Operations Specialist

Il y a 3 mois

Toulouse, Occitanie, France Airbus Temps plein

A position of IT Operation Specialist has just been opened within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services.

Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation and efficient operations in front of our Airlines customers.

You will join the Technical data Authoring & Production product in charge of the applications portfolio allowing Airbus and Airlines to author, publish and consult the right Maintenance Information for the right Aircraft depending systems and parts installed on each aircraft.

You will be part of the team in charge of operational activities to secure the run operations.

In this context, your main task is to ensure the set of applications under your responsibility remains up and running and manage all incidents raised by end users:
understand and fix issues if possible, involve L3 support (dev team) if needed. The candidate will have to learn how to maintain Technical Data applications to support Airbus businesses.

You will be operationally attached to the IM India organization supporting the Technical Data Product Service Line (based in Toulouse).

Travels to France (Toulouse) are likely to happen for your mission based on project or operational needs.

Qualification & Experience:
We seek out curious minds, with technical skills, with a sense of autonomy and rigorous. We value attention to details, and we care deeply about outcomes.

We're looking above all for passionate people, eager to learn and experiment, willing to share and act as a team player, delivering driven by the business value, establishing innovative ways of working and influencing culture change.

Are you ready to share this exciting challenge with us? Must have skills:

  • Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 5-10 years of total experience in Information Technology
  • Capacity to understand technical and operational Systems (SAP, monitoring ...) in order to operationally support the applications
  • Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis ...)
  • Manage escalation process in case of crisis situation
  • 5 years Experience in IT development, deliveries and services
  • Experience in run operations and service-level agreements (SLAs) management
  • Good communication and collaborative skills and a team-minded attitude
  • Capacity to understand and learn functional Technical Data Configuration applications
  • Advanced level of English
  • Capacity to be proactive to propose solutions
  • Quick learner who can learn a new technology/skill/application
  • Good skills in customer satisfaction
  • Good hands-on experience in the following technologies o

ERP:
SAP, (SAP Hana is a plus) o Monitoring: Control-M o System : Linux, redhat, Storages o Languages : Root cause analysis & understanding in JAVA/J2E, SAP/ABAP, script, Batch o

Structured Data:
XML
  • Already experienced working in remote with colleagues based in EU is a plus Responsibilities 1.
Support operational activities to secure Technical data production in time and Incident management at the level expected (

SLA :

99.5%, Mean Time To Resolve incident This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:

Airbus India Private Limited Job Description:

A position of IT Operation Specialist has just been opened within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services.

Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation and efficient operations in front of our Airlines customers.

You will join the Technical data Authoring & Production product in charge of the applications portfolio allowing Airbus and Airlines to author, publish and consult the right Maintenance Information for the right Aircraft depending systems and parts installed on each aircraft.

You will be part of the team in charge of operational activities to secure the run operations.

In this context, your main task is to ensure the set of applications under your responsibility remains up and running and manage all incidents raised by end users:
understand and fix issues if possible, involve L3 support (dev team) if needed. The candidate will have to learn how to maintain Technical Data applications to support Airbus businesses.

You will be operationally attached to the IM India organization supporting the Technical Data Product Service Line (based in Toulouse).

Travels to France (Toulouse) are likely to happen for your mission based on project or operational needs.

Qualification & Experience:
We seek out curious minds, with technical skills, with a sense of autonomy and rigorous. We value attention to details, and we care deeply about outcomes.

We're looking above all for passionate people, eager to learn and experiment, willing to share and act as a team player, delivering driven by the business value, establishing innovative ways of working and influencing culture change.

Are you ready to share this exciting challenge with us? Must have skills:

  • Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 5-10 years of total experience in Information Technology
  • Capacity to understand technical and operational Systems (SAP, monitoring ...) in order to operationally support the applications
  • Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis ...)
  • Manage escalation process in case of crisis situation
  • 5 years Experience in IT development, deliveries and services
  • Experience in run operations and service-level agreements (SLAs) management
  • Good communication and collaborative skills and a team-minded attitude
  • Capacity to understand and learn functional Technical Data Configuration applications
  • Advanced level of English
  • Capacity to be proactive to propose solutions
  • Quick learner who can learn a new technology/skill/application
  • Good skills in customer satisfaction
  • Good hands-on experience in the following technologies o

ERP:
SAP, (SAP Hana is a plus) o Monitoring: Control-M o System : Linux, redhat, Storages o Languages : Root cause analysis & understanding in JAVA/J2E, SAP/ABAP, script, Batch o

Structured Data:
XML
  • Already experienced working in remote with colleagues based in EU is a plus Responsibilities 1.
Support operational activities to secure Technical data production in time and Incident management at the level expected (

SLA :

99.5%, Mean Time To Resolve incident This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:

Airbus India Private Limited Employment Type:
Permanent

Experience Level:

Professional Job Family:


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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. #J-18808-Ljbffr