Senior Software Engineer I

il y a 2 semaines

Paris, Île-de-France zeroG - AI in Aviation Temps plein
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer.

Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

We are looking for a Head of Software Development to lead our software development team in developing, delivering, and maintaining our cloud-based contact center solution.

The Head of Software Development will report to the COO and will work closely with the product management, customer success, and sales teams.

Spring Cloud, RabbitMQ, WebSockets, Redis, ElasticSearch, PostgreSQL, Gitlab CI, Java, Kotlin
Lead, manage and develop a team of software engineers, ensuring they have the necessary skills and resources to deliver high-quality software products
Develop and maintain the software development roadmap, ensuring that the product roadmap is delivered according to commitments and velocity, and also arbitrate and balance that product roadmap with tech debt & investment roadmap to ensure a good balance between delivering features and maintaining a state of the art software infrastructure & architecture
Ensure software development processes and methodologies are in place and followed, including agile development practices, continuous integration and deployment, code reviews, and testing to achieve high quality software and predictable project delivery
Manage and optimize software development budgets and resource in strategic planning and decision-making for the software development department and the company as a whole
Around 10 years of experience in software development, with at least 5 years in a leadership role
Experience developing and managing cloud-based software solutions, preferably in a SaaS environment
Strong technical expertise in modern software development practices and technologies, including web development, APIs, microservices databases, and cloud infrastructure
Bachelor's or master's degree in Computer Science, Software Engineering or related field
Experience with agile development methodologies, continuous integration and deployment, code reviews, and testing
What's in it for you
You'll have first choice IT equipment
Our office is based right in the heart of Paris, 100 meters from the Opera Garnier

Remote friendly:
up to 2/3 days per week
If you are an experienced software development leader with a passion for developing innovative software solutions and leading high-performing teams, we want to hear from you

All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.

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