Customer Support Specialist

il y a 2 semaines


Clichy, Île-de-France ARISTID Temps plein
ARISTID est une entreprise de technologie Française dédiée au secteur du retail. Grâce à ses solutions logicielles « data centric », ARISTID accompagne les retailers Français et internationaux vers l'industrialisation de leurs opérations commerciales.ARISTID Retail Technology est le leader Français de la transformation digitale de la communication retail. Grâce à sa connaissance historique du secteur de la grande distribution et à ses solutions logicielles dédiées ARISTID permet aux grandes enseignes de produire à grande échelle des offres personnalisables et omnicanales. En plaçant la structuration de la data commerciale au cœur de son métier, ARISTID a révolutionné la communication des enseignes en France et accélère son développement sur de nouveaux marchés à l'international.
Description du poste et Missions

L'équipe Customer Support est en relation directe avec les plus grands groupes Français et Internationaux du Retail, et a pour mission de réceptionner, diagnostiquer et suivre le traitement des incidents signalés par les clients, en tenant compte des niveaux de service contractuels.

Sous la responsabilité du Head of Customer Support, et dans un rôle d'appui à la production, vous serez également amené à traiter des demandes de service.

Dans ce cadre, vos missions seront les suivantes :

  • Analyser, qualifier et résoudre les incidents dans son périmètre de compétence ;
  • Escalader les tickets clients au bon interlocuteur (Intégration, Développements, Infrastructures, Data) le cas échéant ;
  • Assurer le suivi du traitement des tickets jusqu'à leur clôture ;
  • Coordonner les différents services impliqués ;
  • Réaliser des tâches simples de paramétrage et d'intégration ;
  • Documenter des tâches récurrentes et réalisables rapidement ;
  • Identifier les tâches techniques récurrentes pouvant faire l'objet d'une évolution des solutions
Profil recherché

En formation niveau Bac +3/4 en Ecole Informatique ou équivalent, vous justifiez idéalement d'une expérience de 4 à 5 ans sur un poste similaire.

  • Rigoureux, et organisé, vous avez le sens du service et une véritable capacité d'analyse ;
  • Vous savez vous adapter à divers environnements et utilisateurs ;
  • Bonne connaissance d'Excel ;
  • La connaissance de JIRA serait un + ;
  • Anglais niveau B1 minimum.
Informations utiles
  • Tickets restaurants ;
  • Mutuelle d'entreprise ;
  • Possibilité de faire 2 jours de télétravail par semaine ;
  • Environnement de travail stimulant ;
  • Equipe jeune, dynamique et engagée ;
  • Locaux agréables

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