Internship - Accounting Services

il y a 2 semaines


Paris, Île-de-France myGwork - LGBTQ+ Business Community Temps plein

As a Client Services Director (France), you will be accountable for the overall management and development of all account management services at Awin in France.

Reporting directly to the Regional Managing Director you will be an integral part of the company and the Senior Management Team.

You will have a proven record of managing account management teams within digital marketing, to gross profit, EBIT, and cost targets as well as case studies of how you have achieved positive customer feedback for a client-facing team within a digital marketing environment.

For this role office presence in Paris is required at least 2 days per week.
Overall responsibility for the delivery of all client-facing service across the Company
Overall responsibility for leading the Client Services team in its work, and ensure you set an example for every member of the team at all times
Drive client service excellence through the entire Client Services team, ensuring Awin delivers high customer satisfaction in all aspect of our client facing work
Set Client Services OKRs which ensure alignment with the France and Global strategies, and work with the managers to ensure their strategic direction and OKRs also feed into this
Support the Client Services teams to develop client specific strategies and associated tactics to drive growth and development for the major clients in each team
Monitor client satisfaction levels across the Company and address these issues where required
Ensure each Client Services team is set-up to maximise the revenue potential from its client base and retain the major clients within its client base
Ensure all Client Services teams are set-up to handle both the Company's existing client base and its new business pipeline
Ensure that the knowledge of the Client Services team within the industry is maintained and enhanced to meet the needs of the market
Act as a leader for the Client Services team, ensuring all staff members understand what is expected of them, have clear progression routes for strong performance and understandable objectives
Attend Commercial meetings and pitches where Client Services input is required
Taking responsibility for senior-level projects within the company when required, and being ready to play an active role in the progress of company-wide initiatives
6+ years of online professional experience (at least 3 of which being at a senior level within performance marketing)
~Proven senior level relationship building, both internally and externally
~ Track record of developing services and/or account management SLAs within digital marketing
~ Show true passion about servicing our clients on a daily basis and the delivery of customer delight
~ A strong focus on results, continuous improvement and innovation
~ A credible client background with solid marketing and advertising credentials
~ Knowledge of e-commerce, web technology and online marketing concepts, industry trends, etc
~ As a Client Services Director you will be expected to demonstrate and be a role model for a range of skills. Excellent understanding of Online Performance Marketing and superior knowledge of the affiliate marketing sector, trends, changes, competition, and strategic priorities
~ Ability to work harmoniously, collaboratively and effectively as part of a senior management team
~ Fluent in verbal and written French and English

Flexi-Week and Work-Life Balance:

We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.

We also offer a variety of different paid special leaves

Flexi-Office:
We offer an international culture and flexibility through our Flexi-office and hybrid/remote work possibilities to work across Awin regions

We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.

You can also improve your English skills by participating in our local language course
Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciationforcolleagues who have gonethe extra mileto supportyou
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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