Gtrf Client Manager

il y a 1 semaine

Paris, Île-de-France HSBC Temps plein

  • Description de l'emploi


If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Global Trade and Receivables Finance (GTRF) comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs.

Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are seeking an experienced individual to join the GTRF Client Management France Team.


The GTRF Client Manager is a client-facing role and will deliver globally connected, excellent and market leading Trade Services to clients in Commercial (CMB) and Global Banking & Markets (GBM) space.

The jobholder is responsible for managing and owning client portfolios for Core Trade and Guarantees thus handling transactional needs of clients with various tasks such as:

  • Contribute to the overall business objective of revenue growth through revenue retention, reduced sales time on service and onboarding and improve overall KPIs
  • Take full ownership of clients' transactional needs and have the flexibility and scope to draw on wide experience to resolve service issues
  • Work closely with Transaction Services, Operations, Business Development Managers (BDM), RMs for transaction fulfilment and excellent service performance
  • Advise clients on trade transactional practices & products
  • Encourage client adoption of selfserve solutions such HSBC net to enable proactive servicing
  • Understand clients' transactional routines, build relationships & identify potential opportunities; thus work with BDMs on client strategies to increase utilization
  • Conduct client visits, when required and complete regular service reviews; monitor client experience trend and service quality. Report to business for possible service improvements and/or escalations

Principal Accountabilities:

Impact on Business/Function:

  • Adopt global initiatives and practices for GTRF Client Management that enable globally consistent, yet locally competitive, segmented service experience for dedicated or shared portfolio of clients, Premium or Standard, and effectively deliver these propositions.
  • Contribute in execution of a high quality clientcentric service culture that delivers superior postsales support to clients across the range of GTRF products

Customers / Stakeholders:

  • Ensure that the client is at the heart of everything we do both personally and as an organization by driving a clientcentric culture.
  • Perform delivery of high quality service to clients, timely resolution of service quality issues, and implementation of preventative measures to protect service levels.
  • Successfully deliver Client Management experience to GTRF Clients, including client orientation in getting started with GTRF and ongoing service support.
  • Conduct client visits and service reviews based on business needs and client value.
  • Take responsibility for assigned clients (Premium and/or Standard) from a GTRF Services perspective.

Leadership and Teamwork:

  • Set the highest professional standards personally and as a member of the team.
  • Foster a strong, collaborative culture and positive team dynamic
  • Maintain good working relationships with Transaction Services staff, BDMs, GSD staff (where applicable), RMs and other internal teams (and external parties, where applicable) and operate in an open and transparent way being fully accountable for supporting business.
  • Be a team player. Work with the team members and colleagues in order to perform the role the best of abilities

Operational Effectiveness and Control:

  • Ensure adherence to all applicable laws and regulations, Group policies, procedures and standards including the timely implementation of recommendations made by external auditors and regulators.
  • Adopt operational specifications for Client Management that adhere to Group requirements for risk and compliance management in relation to client interactions, operational risk management and data protection.
  • Contribute to close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

Typical Targets and Measures:

  • Consistently deliver a globally connected excellent and market leading service, working with GTRF Services teams, GSC, BDMs, RMs and other internal/ external staff for transaction fulfilment
  • Contribute to revenue growth by driving revenue retention through excellent service, and providing qualified leads to BDMs
  • Achieve target in reduced sales time spent on service
  • Increase clients' use of self service s

  • Stage Assistant Commercial Global Trade

    il y a 1 semaine

    Paris, Île-de-France HSBC Temps plein

    HSBC a été certifié « Top Employer 2024 » en Europe Cette reconnaissance du « Top Employers Institute » récompense nos pratiques RH et reconnaît HSBC comme leader RH en France, en Allemagne, en Italie, au Luxembourg, en Pologne et en Espagne. Venez visiter notre site carrière pour en savoir plus Le département Global Trade & Receivables Finance...

  • Associate Business Development Manager

    il y a 1 semaine

    Paris, Île-de-France HSBC Temps plein

    Development Opportunities:• Gain commercial awareness and knowledge of Trade Finance, Structured Trade Finance offered to Global Banking clients around the world • Develop solid understanding of Trade processes, structures and the GTRF proposition• Deepen financial and analytical skills• Develop strong networking skills• Build a solid regional and...

  • Stage Assistant Commercial Global Trade

    il y a 1 semaine

    Paris, Île-de-France HSBC Temps plein

    -Description de l'emploiOpérant sur 62 marchés, le Groupe HSBC est l'un des plus grands groupes de services bancaires et financiers dans le monde. Nous sommes plus de collaborateurs à accompagner chaque jour plus de 39 millions de clients.Notre stratégie repose sur quatre piliers : capitaliser sur nos succès, accroître la digitalisation, adapter notre...

  • Stage Assistant Commercial Global Trade

    il y a 4 semaines

    PARIS, 75000, Ile-de-France HSBC Temps plein

    HSBC a été certifié « Top Employer 2024 » en Europe !Cette reconnaissance du « Top Employers Institute » récompense nos pratiques RH et reconnaît HSBC comme leader RH en France, en Allemagne, en Italie, au Luxembourg, en Pologne et en Espagne. Venez visiter notre site carrière pour en savoir plus !Le département Global Trade & Receivables Finance...

  • Stage en Middle-office Financements Structurés de

    il y a 1 semaine

    Paris, Île-de-France HSBC Temps plein

    -Description de l'emploiOpérant sur 62 marchés, le Groupe HSBC est l'un des plus grands groupes de services bancaires et financiers dans le monde. Nous sommes plus de collaborateurs à accompagner chaque jour plus de 39 millions de clients.Notre stratégie repose sur quatre piliers : capitaliser sur nos succès, accroître la digitalisation, adapter notre...

  • Account Manager Programmatic

    il y a 1 mois

    Paris, Île-de-France Client Corp Temps plein

    We are currently looking for an Account Manager Programmatic to join our Paris team.You will be responsible for coordinating and delivering programmatic campaigns for your clients. You are the main specialized contact for our clients.To this end, your missions are as follows:Manage and develop a portfolio of Programmatic clients,Make recommendations to...

  • Asset Manager H/F

    il y a 1 semaine

    Paris, Île-de-France Building Manager Temps plein

    Building Manager est un cabinet de conseil spécialisé dans le recrutement de cadres dans les domaines de la construction, de l'immobilier et de l'ingénierie. Le cabinet Building Manager est spécialisé dans le recrutement de cadres dans les domaines de la construction et de la promotion immobilière. Issue de l'association d'un conducteur de travaux en...

  • Senior Business Development Manager

    il y a 4 semaines

    PARIS, 75000, Ile-de-France HSBC Temps plein

    Description de l'emploiAt HSBC, we're a trusted international organization with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you...

  • Client Manager

    il y a 1 semaine

    Paris, Île-de-France NTT Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Client Manager

    il y a 1 mois

    Paris, Île-de-France NTT Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Client Manager

    il y a 4 semaines

    Paris, Île-de-France NTT Temps plein

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Asset Manager Technique

    il y a 1 semaine

    Paris, Île-de-France Building Manager Recrutement Temps plein

    Notre client est une Foncière privée dotée d'un patrimoine en pleine croissance, qu'elle détient, gère et développe sur le long terme un patrimoine exclusivement tertiaire hébergeant plus d'un millier de clients dans sur toute la France. Dans le cadre d'une création de poste, à pourvoir dès que possible, nous recherchons un(e) Asset Manager...

  • Client Manager

    il y a 2 jours

    Paris, Île-de-France NTT Temps plein

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe primary...

  • Client Management

    il y a 1 semaine

    Paris, Île-de-France INAUTALENT Temps plein

    Client Management & Marketing Internship for a Human Resource AI tech startup in Perth, AustraliaAbout Our Client:Our client is an innovative Australian tech startup specialising in reshaping workforce management for the health and aged care sector. Utilising cutting-edge software and AI-driven solutions, they streamline recruitment, rostering, and various...

  • Client Manager

    il y a 1 semaine

    Paris, Île-de-France Capgemini Temps plein

    Choisir Capgemini, c'est choisir une entreprise où vous serez en mesure de façonner votre carrière selon vos aspirations. Avec le soutien et l'inspiration d'une communauté d'experts dans le monde entier, où vous pourrez réécrire votre futur.Rejoignez-nous pour redéfinir les limites de ce qui est possible, contribuer à libérer la valeur de la...

  • Client Manager

    il y a 1 semaine

    Paris, Île-de-France Capgemini Temps plein

    Choisir Capgemini, c'est choisir une entreprise où vous serez en mesure de façonner votre carrière selon vos aspirations. Avec le soutien et l'inspiration d'une communauté d'experts dans le monde entier, où vous pourrez réécrire votre futur. Rejoignez-nous pour redéfinir les limites de ce qui est possible, contribuer à libérer la valeur de la...

  • Client Experience Manager

    il y a 1 semaine

    Paris, Île-de-France Christian Dior Couture Temps plein

    **Position**:Au sein de la boutique du 127 Champs-Elysées être le garant de l'expérience client en boutique. Par sa présence sur le floor elle/il assure l'accueil de nos clients dans les plus hauts standards du luxe.Il / elle est rattachée au pôle client de la boutique et reporte directement à la direction.**Accueil, Service, Personnalisation et...

  • Client Experience Manager

    il y a 1 semaine

    Paris, Île-de-France Polène Paris Temps plein

    To support Polène in reinforcing its Client Centric approach, we are hiring a Client Experience Manager who will report directly to Digital & Client Director, to lead and deliver the CRM and Clienteling program . The Client Experience Manager will play a pivotal role in accelerating our Omnichannel Client program and achieving 2024 roadmap objectives. He...

  • Manager Service Client

    il y a 1 semaine

    Paris, Île-de-France CHRONOPOST Temps plein

    Date - Contrat- CDI- Localisation- Ile-de-France- PARIS- Statut- Cadre**Missions principales**:Filiale de Chronopost, nous sommes LE spécialiste de la livraison express de produits alimentaires sous température dirigée.Notre offre permet la livraison de produits alimentaires secs, frais et surgelés à destination des professionnels et particuliers...

  • Client Solution Manager

    il y a 1 semaine

    Paris, Île-de-France Facebook Temps plein

    The Client Solutions Manager (CSM) for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. Based in Paris, the CSM will work with retail clients and is responsible for building strategic partnerships, driving growth, creating scaled ROI-positive marketing strategies, and driving...