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Program Manager
Il y a 3 mois
We are a growing team looking for a Program Manager - Customer Onboarding to help us on our journey to revolutionize road freight logistics.
You would join our central sales team in the Paris office.We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself.
We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.
As a Program Manager, you'll be joining a new team responsible for ensuring growth on the global and national shipper groups, focusing on seamless new business implementation, and ultimately materializing into the expected return on revenue and TGM.
- and shipper onboarding team, to ensure all internal stakeholders work towards aligning our customers' needs to our vision in changing market conditions that result in a profitable relationship.
IN THIS ROLE YOU WILL
- Liaise primarily with internal stakeholders within the respective country office to prepare for upcoming allocations and ensure a successful start and an overall bestinclass customer experience.
- Work with stakeholders across Pricing, Sales, Ops, Carrier, Legal, and others.
- Own the smooth implementation of new shipper allocations by ensuring that all the needed information is collected and distributed to operational and business stakeholders internally.
- Proactively identify process improvements, determine root causes/roadblocks, and design solutions to significantly improve business processes.
- Work to raise issues and ensure clear ownership for those starting from the rampup period throughout the handover to operations.
- Measure early lifecycle revenue attainment and margin.
- Influence decisionmaking and strategy with internal leadership teams.
- Manage tough but necessary conversations with internal stakeholders.
PREFERABLY YOU HAVE
- At least 1 year of experience in managing projects or new clients' implementation
- Experience in the transportation logistics industry
- Previous experience in managing diverse stakeholders (junior, midlevel and senior)
- Handson mentality, thinking outofthebox to turn painpoints into valueadds
- A holistic mindset, understanding clients' implications beyond individual accounts
- A processoriented mindset
- A general understanding on load lifecycle and operational steps related to each phase
- Excellent English and French language skills
sennder is moving trucks with the power of data to unlock endless and sustainable capacity at unparalleled quality.
Through our proprietary transportation operating system, built by our in-house tech teams, we not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future.
In a traditional industry, we're growing and moving fast to digitally automate all road logistics processes.We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive.
We invite you to go on this journey with us and be part of one of Europe's inspiring growth stories as we fast-forward road logistics into digitalization.
Get to know us, our culture, green business, funding history, and more on our blog here.WHAT YOU CAN EXPECT
At sennder, we want to maximize the individual's potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team.
- A fastgrowing, startuporiented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
- Continuous feedback and biannual review process for personal development, professional growth, and career opportunities. We also use "Objectives and Key Results" for company goals.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or inperson (when allowed), through regular team events, company gettogethers, and partnership events with other companies and
