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Customer Logistics Manager
Il y a 3 mois
Vous intégrerez le département « Materiel Support & Logistic », au sein de l'équipe Privilege en charge de la performance logistique pour nos Centres de Maintenance et Distributeurs agréés Airbus Helicopters, mais également nos clients européens privés ou parpublic. Le segment Privilege couvre toute la gamme Airbus Helicopters civile et mais également certains hélicoptères gouvernementaux.
Le « Customer Logistic Manager (h/f) » est le point focal unique de nos clients pour les questions logistiques. Vous serez la voix du client en interne
**Votre environnement de travail**:
Pôle économique majeur avec l'aéroport Marseille-Provence, Marignane est une ville dynamique du sud-est de la France. Elle est située à proximité des villes d'Aix-en-Provence et de Marseille, qui accueillent une offre culturelle et touristique riche. Proche des plages de la Côte Bleue, elle offre de nombreuses possibilités d'activités nautiques.
**Parce que nous prenons soin de vous**:
- **Avantages financiers**: Salaire attractif, accords d'intéressement et de participation, plan d'épargne salariale abondé par Airbus, plan d'actionnariat salarié sur la base du volontariat, avec attribution d'actions gratuites en fonction du nombre d'actions souscrites.
- **Équilibre vie privée / professionnelle**: Des jours de congés supplémentaires pour occasions spéciales et des options de transfert de congés, un comité d'entreprise proposant de nombreuses activités socio-culturelles et sportives et d'autres services.
- **Développement individuel**:des opportunités d'évolution et des possibilités de formations nombreuses (catalogue de plus de e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, parcours expert, mobilité nationale et internationale).
Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.
**Vos challenges**:
- Contribuer à la satisfaction client au travers de suivi de logistiques KPI (OTR/OTD, Réclamations Clients, Commandes en retard)
- Contribuer aux performances logistiques des activités de livraisons de pièce neuves (spares), pièces réparées (repair) et contrats de support à l'heure de vol auprès des opérateurs.
- Gérer les contrats de support de pièces des clients.
- Contribuer à la satisfaction client et à la génération de revenus.
- Soutenir les initiatives de la chaîne d'approvisionnement et mener des plans d'action transversaux visant à améliorer le niveau de service rendu aux clients.
- Représenter Airbus Helicopters lors des conférences et réunions avec les clients.
**Des déplacements professionnels sont à prévoir et de ce fait vous devrez être disposé(e) à vous déplacer en conséquence**
**Votre profil**:
- Expérience en logistique ou achat et compréhension des processus de la chaîne d'approvisionnement
- Connaissances hélicoptères et compétences techniques souhaitées
- Compréhension et exécution des contrats, avec toutes les contraintes.
- Maîtrise SAP (Approvisionnement, Administration des Ventes, Logistique) & Pack Office / GSuite
- Capacité à fédérer et à évoluer en équipe
- Forte orientation Service Client
- Bon niveau de communication et gestion des reportings
**Compétences linguistiques**:
**Anglais**: avancé
**Français**: Courant
Ce poste nécessite une habilitation de sécurité ou nécessite d'être éligible à une habilitation par les autorités reconnues.
Vous ne matchez pas à 100%? Pas d'inquiétude Airbus vous accompagnera dans votre plan de développement.
LI-LA1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
**Company**:
Airbus Helicopters SAS
**Employment Type**:
PermanentClasse Emploi (France): Classe F11
**Experience Level**:
Professional
**Job Family**:
Material Support & services
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
