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Customer Success Manager
Il y a 3 mois
Basée à Aix-en-Provence, Manageo est une société française en pleine croissance.
Expert en conquête digitale b2b et filiale du Groupe Altares Dun& Bradstreet, développe des solutions pour optimiser la performance commerciale de ses clients et les aider à conquérir de nouveaux marchés.
Plateforme SaaS ou dispositifs sur-mesure, nous éditons de nombreuses solutions digitales adaptées en fonction des typologies de nos clients et de leurs objectifs : Développer leur visibilité online, communiquer sur leurs solutions, identifier les visiteurs de leurs sites web ou trouver de nouveaux clients.
**Notre culture d'entreprise**:
innovation # créativité #Entraide #bonnehumeur sont les points communs des collaborateurs chez Manageo.
Plus que des collaborateurs, nous recherchons des talents, des personnes qui participent pleinement aux projets de développement de l'entreprise.
**Responsabilités et missions**:
Dans le cadre de notre fort développement, nous recherchons un(e) Customer Success Manager (H/F) en CDI afin de renforcer nos équipes.
Vos missions principales seront les suivantes:
- Développer et maintenir des relations solides avec les clients en assurant une communication claire et transparente tout au long du cycle de vie de la relation client
- Porter une assistance technique (notamment Navigateurs WEB, Excel ) à l'utilisation des produits et services
- Former les clients à l'utilisation des produits et services de l'entreprise, assister aux réunions et fournir des informations et des conseils pour aider les clients à atteindre leurs objectifs
- Savoir identifier et gérer les insatisfactions clients
- Collaborer avec les équipes internes (ventes, marketing, développement produit, etc.) pour garantir que les besoins des clients sont compris et pris en compte dans les décisions et actions de l'entreprise.
**Profil**:
Issu(e) d'une formation supérieure en Marketing/Relation clients, vous disposez d'une expérience professionnelle d'au moins 5 ans sur un poste similaire.
Vous êtes reconnu(e) pour votre excellent relationnel et votre sens aigu de l'écoute.
A l'aise au téléphone vous savez faire preuve d'empathie mais également de répartie. Votre capacité à hiérarchiser les priorités, à identifier les problèmes vous permet de proposer des solutions adaptées.
Une forte sensibilité au marketing digital est indispensable.
**Rémunération**:
Package selon profil
Mutuelle, Prévoyance, Tickets restaurant, Participation, Intéressement, Prime Vacances, CSE, Action logement, Télétravail
Pour ce poste, à pourvoir en CDI et basé à Aix en Provence
