Customer Success Manager
il y a 2 semaines
Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust.
As a Senior CSM, you will be assigned to a portfolio of customersand be responsible for the success of those accounts.
Our Senior CSMs are hyper-focused on delivering revenue retention and growth through alignment, adoption, and world-class customer engagement.You will beresponsible for managing the customer relationship, ensuring they are getting full value out the platform,partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts.
As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting alllive products.
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business valueManage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy
Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities.
5-6+ years in a client-facing rolewithin a CSM, professional services, or technical consultingrole
Track record of successful engagement across corporate functions (Professional Services,Engineering, Sales,and Product Management)
Management of Enterprise, Strategic customers
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
You'll see that reflected in our worker designations: "Office-flex" and "Location-flex".
Office-flex: Like a traditional hybrid model, OneTrust "Office-flex" employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office.
This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Similar to other companies' remote policies, for OneTrust "Location-flex" roles, you will primarily work from your home office location.However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.
That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office.
This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.
For more information, talk to your recruiter or visit onetrust.OneTrust Careers on YouTube
@Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview .
You can change your mind at any time and have your personal data removed from our database. The request should be made on the Data Subject Request Form.
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