Digital Client Advisor

il y a 2 semaines

Paris, Île-de-France Christian Dior Couture Temps plein

Company:
Christian Dior Couture

  • Country / Region : France
  • City : Paris
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Beginner
  • Reference No: CDC08323
  • Date of publication:

POSITION

TASKS AND RESPONSIBILITIES:

  • Provide a positive, courteous, and pleasant client experience by incorporating all core
brand values and integrity throughout each interaction.- Consistently provide a highly professional approach and outstanding service in order to
- media and/or written correspondence.
  • Escalate any client issues that require further resources to appropriate supervisor to ensure
resolution is satisfactorily met.- Ensure that all client communications are handled in line with Dior policies and processes.

  • Demonstrate and share brand awareness, storytelling and product knowledge when
communicating with clients.- Ensure qualitative monitoring and updating of customer information, accordingly to the

Dior tools, to retain actual customers and detect new high potential ones- Drive to achieve and exceed planned KPI's (such as sales, clienteling, client experience )

  • Recommend new and innovative approaches to address client concerns and share
successful ideas within the team and department.- Develop excellent working relationships within the Dior network.

PROFILE

  • Education and experience:
  • Bac+2 required from a higher education
  • Previous experience in luxury (client service, boutiques, hotels, or concierge)
  • Languages
  • On top of English, additional language mandatory: French or German, Italian, Spanish, Dutsch, Russian, Arabic, Portuguese
  • Dutch, Portuguese, Arabic, Russian (C2 level)
  • Hard Skills:
  • Proficient in Microsoft Office
  • Salesforce knowledge a plus
  • Soft skills & motivation:
  • A passion for Christian Dior and our collections
  • Strong sales negotiation skills
  • Able to multitask and prioritize competing tasks
  • Able to work a varied schedule
  • Clear demonstration of a clientfirst mindset
  • Highly motivated, energetic, and inspirational team player
  • Strong knowledge in fashion trends

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