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Customer Success Manager
Il y a 3 mois
En rejoignant Digital Virgo, tu intègres un Groupe international performant et innovant grâce à des équipes locales, à taille humaine qui collaborent au quotidien, fortes de leur complémentarité. Nous venons tous d'univers et de parcours différents, c'est cette diversité qui fait notre richesse.
Nos collaborateurs disent de nous, que l'ambiance de travail est un mélange parfait de bonne humeur et de projets ambitieux. Nous mettons l'accent sur le développement de chacun et la prise d'initiatives.
Ce poste est à dimension internationale. Vous serez le point de contact principal de marchands / éditeurs premium.
**Missions**
Plus précisément vos missions seront:
- La coordination projet entre les équipes marketing et commerciales des partenaires premium et de Digital Virgo : solutions d'analyses de la performance, tracking publicitaire, les statistiques d'usage, etc.
- La coordination projet entre les équipes techniques et produits des partenaires premium et de Digital Virgo : livraison de la documentation technique de connexion au paiement opérateur, explications/accompagnement dans l'implémentation, définition fonctionnelle des solutions Adhoc à mettre en place,
- La gestion de la roadmap et des délais pour délivrer les projets dans les temps,
- La communication vers les partenaires premium et l'accompagnement de ces derniers en fonction de leurs besoins au quotidien
- Reporting internes et externes vers les partenaires premium : résultats commerciaux et financiers, évolutions, nouvelles opportunités, lancements pays
- La communication interne pour mettre en avant les projets de l'équipe auprès de toutes les filiales Digital Virgo
- Être force de proposition sur les évolutions business possibles à intégrer avec ces partenaires premium.
**Profil**
- Vous êtes issu(e) d'une formation Bac +4/ Bac+5 à l'université, IEP, écoles de commerce ou équivalent.
- Vous justifiez d'une première expérience dans le marketing digital complétée par des compétences en relation clients
- Vous êtes de nature sociable, ,. Vous avez une bonne expression orale et écrite et êtes l'aise avec les NTIC et les chiffres.
- Anglais courant indispensable
**Rémunération**:
Selon profil entre € et 35 000€ brut annuel + Avantages entreprise : RTT, Participation, mutuelle, CSE: remboursement abonnement sportif, chèques vacances, billetterie ( tickets cinéma, chèque culture ) tickets restaurant,(9€50 / jour)
