Team Leader
il y a 2 semaines
Missions:
- Il/elle sera le point d'entrée/de contact privilégié du client, doit savoir effectuer des reportings et faire des extracts via **ServiceNow **(suivi d'activité, back log, reporting Excel ), préparer les éléments pour Copil.
- Il/elle devra répondre aux questions du client, le rassurer
- Il/elle devra gérer l'équipe de 12 techniciens (management, planning, dispatch des tickets, suivi du backlog, mise à jour des procédures )
- Peut être amené(e) à gérer des tickets en débord ou en escalade d'un technicien si soucis
- Possibles déplacements sur les sites en province (Orléans et Normandie), véhicule fournit.
- Amplitude horaire : 8h/18h du lundi au vendredi
Profil
- Profil team leader / chef d'équipe expérimenté(e),
- Bonnes connaissances de Service Now indispensables
- Un anglais correct est attendu
- Permis B
- Excellent relationnel/savoir être
- Bonnes compétences en reporting, Excel
Type d'emploi : Temps plein
Programmation:
- Travail en journée
Lieu du poste : En présentiel
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