Senior Software Support Specialist

il y a 2 semaines


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein

Role Description & Responsibilities

Your specific responsibilities will include, but not limited to:

  • End to end ownership and management of Request for Change (RFC) of the software within Customer Success Back-end lifecycle.
  • Manage and provide software information to questions related to known errors, functionalities, compatibilities, and other references
  • Review, create and update relevant software Knowlebase Base to scale the support service better
  • Coordinate escalation and adhoc discussion between stakeholders to formulate resolutions on both ends
  • Lead and facilitate the issue reproduction and finding workaround with the help of colleagues in Support / R&D
  • Lead and own one or more improvement projects (software quality, more effective support/development processes, etc.)

Qualifications

  • Degree or professional in Computer Science/Software Engineering/IT/Mathematics certifications
  • Strong understanding of modern software architecture
  • Good knowledge of object-oriented 3rd/4th generation languages ( C++, Java, Prolog, LISP, etc)
  • Relevant experience in software troubleshooting and with analytical skills
  • Highly self-motivated with strong communication and written skills in English
  • Solution driven, customer friendly personality, comfortable working with people at every level of the company

What's in it for you

  • End-to-end exposure in software development life cycle
  • Understand and get to know Dassault Systèmes software products (exposure to new technologies such as databases, networking)
  • Opportunities to talk to individuals from different backgrounds (AppDev, Software Forensics, Client Support)

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