Warehouse IT Support Technician
il y a 4 semaines
The IT Support Technician role is part of the Onsite Technology team responsible for managing onsite IT infrastructure.
The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including but not limited to servers, switches, handheld RF scanners, access points, printers, cabling, video conferencing equipment, mobile devices, wireless LAN and other end user devices. Fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison or escalation point for business colleagues within a specific geographical location.
Specific daily responsibilities include:
- Handling and preparing end user device hardware following Standard Operating Procedures (SOP's), predefined processes or manuals.
- 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now. Ensure delivery to business colleagues meets a defined SLA.
- Report and update the IT Service Management application (Service Now) to reflect the incident current state and the work that has been carried out, ensuring that service level management targets are met and adhered to.
- Take end-to-end ownership of hard-to-solve and slow-moving incidents.
- Hardware support and diagnostics of hardware related issues and liaising with a 3rd party vendor for resolution of hardware related issues
- Support for other locations/offices as appropriate, either via use of remote tools or ad hoc site visits (this will require some travel on short notice and may require working from other offices as and when required). Some travel may also be required outside of the post holders home country on an infrequent basis.
- Ensure accurate recording of all end user devices in a centralised CMDB, tracking changes and making appropriate and timely updates.
The desired skills we are looking for:
- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 11 and 2nd level desktop support, with exposure and working experience of the latest standards in hardware
- Expert knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Basic knowledge of warehouse operations and configuring of handheld scanners
- Good understanding of end user devices and peripherals.
- Good overall knowledge of WLAN /Wi-Fi setup.
- Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events.
- Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills and experience from a supporting end users perspective.
- Ability to do basic setup of mobile devices like iOS devices, Android devices etc.
- Understanding of IT infrastructure components such as routers, switches and cabling
- Basic server and network troubleshooting skills
- Working knowledge of file and print services and Active Directory
- Knowledge of an IT Service Management application such as Service Now
- ITIL V3 Foundation Certification or understanding of Service Delivery concepts
- Ability to work autonomously
- Capability to perform well under pressure
- Fluent in French and English both in writing and speaking
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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