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Global Technical Product Advisor
Il y a 3 mois
YOU'LL HAVE THE OPPORTUNITY TO:
- Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
- Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
- Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
- Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
- Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
- Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
- Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.
YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
- Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
- Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
- Skilled in connecting product knowledge with dealer support and customer satisfaction.
- Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
- Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings, and bills of materials.
- Experience using CRM or ERP systems and Google Suite or Microsoft Office.
- Minimum of 5 years of relevant technical experience in Powersports.
- Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
- Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
- Fluency in English required; proficiency or other languages is advantageous.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
WELCOME TO BRP
We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.
