Program Owner
il y a 4 semaines
About the role
- In this role, you will BE responsible to steer Vestiaire Collective Authentication and Quality Control expertise toward world class excellence.
- Reporting to VP Authentication, QC & Community Trust, you will define strategies to develop the 3 pillars of our Vestiaire Authentication & QC expertise : 1. how to continuously grow and update knowledge base; 2.how to train, motivate and evaluate Experts worldwide; 3. how to leverage technology & data to support expertise execution
- You will partner with several stakeholders (local Operation Management, Experts, People team, Learning & Development team, Performance team and Product team) to create frameworks, scalable processes, tools, dashboards and supporting governance.
- You will engage with our global teams (8 worldwide) to steer with Operations management our global expertise community performance.
- The position is critical to ensure Vestiaire Collective maintains superior Authentication & QC services to our Customers, building Trust with and between our Buyers / Sellers.
- Our two expertises in scope :
- *Authentication expertise : ability to assess consistently item authenticity, physically or on pictures (current priority)
- *Quality Control expertise : ability to assess consistently of item condition in line with Vestiaire Collective catalog rules and seller description
What you'll BE doing
- Strategy, Framework & Processes
- Propose strategies to address both short and long term risks or opportunities regarding Expertise for Leadership
- Prioritize initiatives in roadmaps, ensuring stakeholders alignment and awareness
- Define both frameworks and methodologies with internal stakeholders to structure a scalable expertise organization : authentication research and approval, knowledge base management, onboarding & continuous training, cross-sites alignment, incentives & motivation, hiring, career path & evaluation, etc.
- Drive change for successful implementation
- Performance Monitoring & Governance
- Responsible for continuously adjusting performance KPI and supporting dashboards with performance team, from global to individual levels
- Report expertise performance at group level to Leadership
- Set governance to steer expertise performance between teams
- Continuous Improvement, Automation and Scalability
- Continuously improve methodologies leveraging data, direct observations and stakeholders feedbacks
- Ensure standardization across multiple locations
- Evaluate and implement opportunities to automate and combine human expertise with technology
Who you are
- Bachelor's degree or higher or equivalent experience
- +5 years of experience in hands on program/project management with proven ability to design workable solutions and drive projects to successful implementation
- BE structured, driven, organized, motivated by startup mindset (build from scratch, transversal topics management, wide range of topics)
- Enjoy working as a team-player, listening and learning from others
- You have an interest for Fashion and Authentication (key stakeholders are passionate about fashion)
- You thrive when empowering others to succeed
- Passionate about operational excellence, you apply lean thinking, data driven performance management, eliminating waste and driving execution stability
- Strong verbal and written communication skills in English
Nice to have :
- Experience e-commerce or operational consulting is a plus
- Experience in running training department for large organization is a plus
- Lean and/or Six Sigma certification is a plus
What we offer
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will BE eligible to free shares
Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application
Vestiaire Collective is an equal opportunities employer
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