![Akeneo: The Product Experience Company](https://media.trabajo.org/img/noimg.jpg)
Support Engineer
Il y a 2 mois
Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.
At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo Learn more about who we are as an employer and about our Culture and Values via our Career page.
Job description
We are looking for a Support Engineer to join our growing team in Nantes. The Support team members are based in Nantes, Boston, and Sydney and are part of the Product department. The team is filled with tech-savvy, dedicated, and passionate people who take pride in going the extra mile to deliver the best customer experience.
Your Missions:
- Collaborate across teams to solve complex Growth and Enterprise Edition technical customer issues in an accurate and timely manner, through the Jira Service Desk portal.
- Support Akeneo clients and partners by investigating highly technical issues and requests, while delivering fantastic support experiences to our customers.
- Dive deep into logs, code, infrastructure configurations, and any other relevant data to identify the root cause of the issues.
- Work with teams spanning across the Product Department to ensure the reliability of your technical qualifications.
- Improve your skillset thanks to training and exposure to other programming languages featured in Akeneo products.
- Capitalize on feedback from our customers and partners to refine our technical documentation and help improve the quality of all our products.
- Contribute to the ongoing success of the Support team and help your teammates grow their skills: internal documentation, team workshops, and tooling to help achieve team goals.
Technical Stack:
- Infrastructure: GCP, Kubernetes, Docker
- Back-end: PHP, Symfony
- Operating system: Linux, Bash
- Databases: MySQL, ElasticSearch
- Observability and monitoring: Datadog
- Collaboration tools: Jira, Notion, or similar
Qualifications
- You have 1-2 years of experience in application development or level 3 technical support.
- You have good knowledge of PHP and are comfortable with SQL
- You have a working understanding of Cloud-based infrastructures (GCP, AWS…)
- You are comfortable with Linux, VMs, and containerized applications
- You have experience with a ticketing system (Jira or similar)
- You know how to communicate efficiently with stakeholders from various internal teams.
- You believe cross-continental communication is a great challenge
- You have strong written and verbal communication skills, including communicating with technical and non-technical customers.
- You are fluent in English and know how to communicate with native speakers at a professional level
- You are autonomous, reactive, and love solving problems
Life at Akeneo
Culture
Diverse, cross-cultural team.
Annual All Staff gathering week, office parties, team offsites
Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.
The position is open in the lovely city of Nantes: Enjoy a 19th-century historical building, tour our private garden and stop by the pond while doing your team catch-up. We also do great barbecues when the sun is out.
General
Competitive package and complementary health insurance
Time off
⏰ Flexible working hours and hybrid setup (up to 3-4 days per week working from home)
33 days paid leave if you are the second parent (instead of 28 days)
️ Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year
Health & Wellness
Individual and confidential coaching sessions with a mental health practitioner of your choice
Massage sessions offered regularly and at a reduced price
Equipment
Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub
Choose between MacOS or Linux
Personal remote allowance to maximize your home office environment
Professional Development
Participation in in-house events welcoming external guests (ie. Meetups) or industry events
A €1,000 learning budget per employee per year.
Perks & Discounts
Get your Swile lunch card funded at 50% by the company
Receive a 50% discount on the transportation pass of your choice
️ Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.
Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations.
Corporate Responsibility
Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.
Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself
Interview process
- Say hi If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo.
- Meet your future manager This 60 minute interview with the Support Engineering Manager will allow you to go in more depth into what the role entails and discuss your experience and skills.
- Meet our current Support Engineer Lead in Boston for a 60 minute interview with a technical focus.
- Meet the team Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
- Sign your offer
At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay
Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications
-
Senior Software Engineer
il y a 4 semaines
Nantes, Loire-Atlantique, France Qlik Temps pleinDescriptionWhat makes us Qlik?A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...
-
Senior Software Engineer
il y a 1 semaine
Nantes, Loire-Atlantique, France Qlik Temps pleinDescriptionWhat makes us Qlik?A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...
-
Data Engineer
Il y a 2 mois
Nantes, Loire-Atlantique, France Alteca Temps pleinTRAVAILLER CHEZ ALTECAChez Alteca le management de proximité, le bien-être et l'évolution de nos collaborateurs sont des priorités qui nous permettent, chaque jour, de proposer la meilleure expertise possible à nos clients.Et c'est grâce à ces convictions, que nous sommes aujourd'hui référencés auprès de partenaires grands comptes dans...
-
Ingénieur en Mécanique H/F
il y a 1 jour
Nantes, Loire-Atlantique, France Fortil Temps pleinL’agence de Fortil Nantes est en pleine croissance et souhaite renforcer son positionnement technique sur le secteur du machinisme offroad (engins agricoles, chantiers, militaires etc.) L’objectif à moyen terme est d’identifier des référents métier dans chaque domaine d’activité ou l’agence intervient. En véritable ambassadeur(drice), vous...
-
Cloud Solutions Engineer
il y a 2 semaines
Nantes, Pays de la Loire, France Hardis Group Temps pleinCloud Solutions EngineerAt Hardis Group, we are seeking a dedicated professional to join our team as a Cloud Solutions Engineer. In this role, you will play a vital part in enhancing our Cloud services portfolio. Your focus will be on ensuring adherence to industry best practices while providing support to various teams in deploying effective solutions. Your...
-
Développeur Full-Stack
il y a 4 semaines
Nantes, Loire-Atlantique, France ATOS FRANCE Temps pleinThe future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.Ce que nous allons faire ensemble Envie de...
-
DevOps Engineer
il y a 1 semaine
Nantes, Pays de la Loire, France Talan Temps pleinAbout Talan Talan is a global technology consulting and innovation group, established in 2002. Our team of 5,000 consultants worldwide share a passion for innovation, excellence, and tackling complex challenges. We support businesses across various sectors, including energy, industry, transportation, finance, and luxury, through three core areas of...
-
DevOps Engineer
il y a 1 semaine
Nantes, Pays de la Loire, France Meritis Temps pleinAbout the RoleMeritis is seeking a talented DevOps Engineer to join our client, a leading financial institution in Nantes. This role offers an exciting opportunity to contribute to the development and maintenance of cutting-edge technology solutions within a dynamic and collaborative environment.Your Responsibilities:Collaborate with engineers to design,...
-
HVAC Design Engineer
il y a 1 semaine
Nantes, Pays de la Loire, France Adsearch Temps pleinAbout AdsearchAdsearch is a specialized recruitment consultancy firm with a strong presence in France, connecting talented individuals with exciting career opportunities across various industries.Opportunity: HVAC Design Engineer We are currently partnering with a leading engineering firm in Nantes to find a skilled and motivated HVAC Design Engineer to join...
-
Test Engineer
il y a 2 semaines
Nantes, Pays de la Loire, France Néosoft Temps pleinNéosoft, a prominent independent consulting firm specializing in digital transformation with a workforce of nearly 1800 professionals, is seeking a skilled Test Engineer (M/F) to enhance their software development team.In this role, you will be tasked with the design, implementation, and execution of testing protocols, as well as the analysis of test...
-
Platform Operations Engineer
il y a 2 semaines
Nantes, Pays de la Loire, France SQUARE ONE Temps pleinJob Title: Platform Operations EngineerCompany: SQUARE ONEContinuously oversee the status of platform elements to guarantee optimal functionality. Deliver first-level assistance to development teams to swiftly address common challenges. Administer and uphold the tools and procedures related to system migrations. Engage with teams regarding ongoing challenges...
-
Senior Windows Systems Engineer
il y a 2 semaines
Nantes, Pays de la Loire, France Capgemini Temps pleinAbout Capgemini:Capgemini stands as a global frontrunner in technology services and consulting, with a diverse workforce of nearly employees across more than 50 nations. With over 55 years of expertise, we serve as a strategic ally for organizations aiming to transform their operations by leveraging the full spectrum of technology and innovation in dynamic...
-
Expert Performance Engineer
il y a 4 jours
Nantes, Pays de la Loire, France SNCF Connect & Tech Temps pleinJob Title: Performance Test EngineerCompany: SNCF Connect & TechWe are seeking a skilled Performance Test Engineer to join our team at SNCF Connect & Tech. In the context of our innovative project, driven by organizational and technological advancements, we require a professional with significant experience in AWS cloud and load testing tools.Main...
-
Photovoltaic Study Engineer
il y a 4 jours
Nantes, Pays de la Loire, France METIGA Temps pleinMETIGA is a mission-driven organization specializing in energy, environmental, and social transformation.As a Photovoltaic Study Engineer, your responsibilities will include:Conducting feasibility and technical studies of PV projects on roofs, carports, and ground-mounted installationsEstimating project costsEvaluating economic viabilityProviding technical...
-
Engineer in Electrical Control Systems
il y a 2 semaines
Nantes, Pays de la Loire, France EQUANS Temps pleinBecome a part of EQUANSWe are looking for a Control and Command Electrical Studies Engineer to enhance our team.Your key responsibilities will encompass:Conducting and generating electrical studies for fluid and ventilation systems,Establishing ventilation systems for regulatory schematics,Calculating the dimensions of power cables and their...
-
Senior Windows Systems Engineer
il y a 3 semaines
Nantes, Pays de la Loire, France Capgemini Temps pleinCompany Overview:Capgemini stands as a global frontrunner in technology services, embodying a responsible and diverse workforce with a presence in over 50 nations. With over five decades of expertise, we serve as a strategic ally for enterprises seeking to transform their operations through the full spectrum of technological advancements and innovations in...
-
Mechanical Design Engineer
il y a 1 semaine
Nantes, Pays de la Loire, France Capgemini Temps pleinCapgemini Engineering is a global leader in engineering services, bringing together teams of engineers, scientists, and architects to help innovative companies unleash their potential. Our experts in digital and software technologies provide unique R&D and engineering services across all sectors.We are seeking a talented Mechanical Design Engineer to join...
-
Electrical Control and Command Engineer
il y a 1 semaine
Nantes, Pays de la Loire, France EQUANS Temps pleinElectrical Control and Command Engineer - NantesWe are seeking a skilled Electrical Control and Command Engineer to contribute to our team in Nantes. Your Responsibilities:Conduct comprehensive electrical studies for fluid/ventilation systems.Develop ventilation installation diagrams for regulatory purposes.Determine the appropriate sizing of power cables...
-
Project Management Engineer
il y a 3 jours
Nantes, Pays de la Loire, France ABYLSEN ST RA Temps plein**Job Title:** Technical Sales Support Engineer**Company:** Abylsen ST RAAbylsen ST RA is a leading engineering consulting group specializing in innovation, R&D, operational performance, and digital solutions. We believe in collective intelligence and are constantly striving for new perspectives to create innovative and tailored solutions for our...
-
Energy Efficiency Engineer
il y a 4 jours
Nantes, Pays de la Loire, France METIGA Temps pleinAbout MÉTIGA:MÉTIGA is a company dedicated to driving ecological transition and promoting a sustainable future. Our expertise lies in energy, environmental, and social transition, enabling us to collaborate with various stakeholders and provide essential skills for project success.Job Overview:We are seeking an experienced Energy Efficiency Engineer to...