Team Lead Customer Implementation

il y a 4 semaines


PARIS, Ile-de-France Lightspeed Temps plein
Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well you might just BE in the right place

We're looking for a Team Lead to join our Customer Implementation team in Paris. As the Team Lead, you will play a crucial role in overseeing and managing a team of Implementation Consultants, Implementation Coordinators and Customer Configuration Specialists responsible for the remote deployment of our products and services.

** Please note this role is based in Paris, France. **

What you'll BE doing :
- Lead and mentor a team of Field Implementation Consultants, providing guidance, support, and training as needed
- Collaborate with cross-functional teams to streamline processes and optimise project efficiency
- Act as an escalation point for client issues, providing timely resolution and maintaining a high level of client satisfaction
- Accountable for the performance of the French team; ensure that team KPIs and performance metrics are achieved on a monthly and quarterly basis
- Monitor and assess the performance of the team against key performance indicators
- Provide regular coaching and feedback sessions and conduct performance reviews to ensure continuous improvement, empowering team members with skills to improve their confidence, product knowledge, and communication skills
- BE a customer advocate within Lightspeed and act as a liaison to other teams : identify common customer challenges, partner with other departments to develop solutions, making sure to keep the team aligned with future projects and relevant initiatives
- Work closely with department leadership on delivering the long term vision of the team

What you need to bring :

We're a team of 9 people located in France. Our team is responsible for ensuring that all customers are successfully onboarded on our platform, through establishing early stage customer satisfaction, trust, and product adoption.

We're looking for a Senior candidate who has experience with the following :
- Experience in a leadership role
- First-hand experience in a Customer Success/Onboarding role in B2B environments
- An understanding of the customer journey, including the importance of the customer experience throughout their lifecycle, specifically within onboarding
- Demonstrated ability to work towards common goals and enable team members to deliver results
- Experience in a SaaS and/or technology-related field
- Knowledge of Mac OS X, iOS, G Suite, Salesforce, Zendesk, and ChurnZero
- Industry expertise in hospitality

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role hit the Apply' button and give IT a try

What's in IT for you?

Come live the Lightspeed experience
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team large enough for growth but lean enough to make a real impact;
- Exposure to modern and proven technology;
- Ability to work and grow in a truly flexible environment;
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry :
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App- whether IT is meditation, coaching or counseling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning : At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
- Transit benefit if you travel by public transport to the office
- Lunch reimbursement on the days you work from our Paris office
- Healthy snacks and after work organized by the company
- Health insurance with attractive guarantee plans

Lightspeed est fier d'être un employeur respectueux de l'égalité des chances et s'engage à créer un lieu de travail inclusif et sans barrières.
Lightspeed accueille et encourage les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

À propos de nous

Propulsant les commerces qui sont le moteur de l'économie mondiale, la plateforme de commerce tout-en-un de Lightspeed aide les commerçants à innover afin de simplifier, adapter et offrir des expériences client exceptionnelles. Notre solution infonuagique transforme et unifie les opérations en ligne et hors ligne, les ventes omnicanaux, l'expansion avec de nouveaux emplacements, les paiements internationaux, les solutions financières et la connexion aux réseaux de fournisseurs.

Fondée à Montréal, au Canada, en 2005, Lightspeed est inscrite à la fois à la bourse de New York (NYSE : LSPD) et à celle de Toronto (TSX : LSPD). Avec des équipes en Amérique du Nord, en Europe et dans la région Asie-Pacifique, la société dessert des entreprises des secteurs de la vente au détail, de la restauration et du golf dans plus d'une centaine de pays.

Lightspeed traite vos informations conformément à notre Déclaration de confidentialité pour les candidats.

  • Paris, Île-de-France Lightspeed Temps plein

    Team Lead - Customer Implementation in Paris Looking for a Team Lead to join our Customer Implementation team in Paris. Your vital role will be to oversee and manage a team responsible for remote deployment of products and services. What you'll be doing: Lead and mentor Implementation Consultants, providing guidance and support Collaborate with...

  • Team Lead, Implementation

    il y a 1 semaine


    Paris, Île-de-France Adyen Temps plein

    This is AdyenAdyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we...


  • PARIS, 75000, Ile-de-France Ledger Temps plein

    Ledger is looking for a Customer Support Team Manager to join our Customer Support department !Reporting into the Customer Support Director, the Team Manager will lead a team of agents on a daily basis towards the achievement of their objectives. You will have a direct impact on customer experience and the reputation of the company.Your mission- Develop and...

  • Senior Solution Team Lead H/F

    il y a 4 semaines


    PARIS, 75000, Ile-de-France Basware France Temps plein

    Are you ready to take the lead in shaping the future of our Salesforce instance?Join us at Basware as a Senior Solution Team Lead and play a pivotal role in driving our business forward.As the Senior Solution Team Lead, you'll BE at the forefront of configuring and optimizing our Salesforce instance to meet the evolving needs of our business. You'll...


  • Paris, Île-de-France Brevo Temps plein

    As Customer Experience Team Lead, you will:Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skillsEnsure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leavesBe an advocate for...


  • Paris, Île-de-France Brevo Temps plein

    As Customer Experience Team Lead, you will:Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skillsEnsure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leavesBe an advocate for...

  • Team Lead Customer Experience

    il y a 3 semaines


    Paris, Île-de-France Brevo Temps plein

    As Customer Experience Team Lead, you will:Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skillsEnsure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leavesBe an advocate for...

  • Digital Tech Lead

    il y a 4 semaines


    PARIS, 75000, Ile-de-France ENGIE Temps plein

    Digital Tech Lead & Team Manager.CONTEXTThe Renewable GBU has launched in 2022 the IMS (Integrated Management System) program. This program aims at reviewing/re-engineering the main processes of the whole Value Chain of Renewables (Business Development, Engineering, Procurement, Construction, O&M/asset Management, H&S, Risk Management, Contract...

  • DevOps Team Lead M

    il y a 4 semaines


    PARIS, 75000, Ile-de-France Lemonway Temps plein

    We are looking for an experienced DEVOPS Engineer who will lead the DEVOPS team and take responsibility for improving our delivery pipelines and providing a reliable and scalable platform to our customers.As a member of our DEVOPS team, in a typical day, you will :Monitor our platform availability and performance using Kibana/Grafana/PrometheusProcess...

  • Technical Team Leader

    il y a 4 semaines


    PARIS, 75000, Ile-de-France AB Tasty Temps plein

    We are looking for our new Team Leader for our Core Interface team !At AB Tasty, a squad is an agile and autonomous team, of about 6 people, with all the necessary skills for the development of new functionalities : front-end developers (JavaScript / React), back-developer (PHP Symfony / GO), UX Designer, Product Manager, QA Engineer.Composed of lead...

  • Team Leader

    il y a 4 semaines


    PARIS, 75000, Ile-de-France AmplHire Temps plein

    AmplHire est un cabinet de conseil spécialisé dans le recrutement d'experts commerciaux pour des entreprises et startups digitales.Filiale européenne d'un géant mondial du ecommerce, notre client est un groupe digital international, leader des marketplaces B2B en Europe. Créé il y a 30 ans pour accompagner les entreprises dans le développement...

  • Team Leader

    il y a 1 semaine


    Paris, Île-de-France Card Factory Temps plein

    Location: Jervis Shopping Centre, Abbey Street Upper Contracted Hours Available: 20 We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.With a real focus on customer experience and operational excellence, our Team Leaders play a key part in...

  • Customer Care Team Manager

    il y a 3 semaines


    Paris, Île-de-France Welcome to the Jungle Temps plein

    We are seeking a Team Lead Customer Care to join us and lead our Customer Care Team in providing exceptional support to our clients.As the Team Lead Customer Care, you will play a pivotal role in leading and developing our Customer Care team to ensure the delivery of outstanding support to our clients. Reporting directly to our Head of Customer Experience,...

  • Customer Service Team Leader

    il y a 1 semaine


    Paris, Île-de-France Essity Temps plein

    **Customer Service Team Leader - H/F**Essity est né e de la contraction de deux mots : Essentials et Necessities. C'est la raison pour laquelle le bien-être est au cœur de nos préoccupations.**Rejoignez-nous ****Notre mission**: développer, produire et commercialiser de manière durable des produits et services pour l'hygiène et la santé et permettre...

  • Customer Success Manager

    il y a 4 semaines


    PARIS, 75000, Ile-de-France Trustpair Temps plein

    About the role :Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an interesting range of clients with a special focus on our brand new Italian market, as well as other international...

  • Data Analyst Team Lead

    il y a 4 semaines


    PARIS, 75000, Ile-de-France Qonto Temps plein

    Our values :Customer focus Prioritize customers in everything you doOwnership Own your part, get things doneTeamwork Make (team)work easyMastery Continuously raise the barIntegrity Always do what's right, and respect peopleOur beliefs : At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating...

  • Technical Engineer M

    il y a 4 semaines


    PARIS, 75000, Ile-de-France Lemonway Temps plein

    The RoleThe Technical Engineer will BE responsible for monitoring & analyzing existing systems and operations for our customers.The main mission will BE to identify potential problems and to propose functional and tech improvements.The TeamPart of our OPERATIONS department, Customer Services is key in our organization and fills the gap between our customers...


  • PARIS, 75000, Ile-de-France LVMH Holdings Temps plein

    To build truly client centric organization, LVMH is recruiting our Customer Experience Program Senior Manager.The Customer Experience Program Senior Manager is a key role within our LVMH Digital organization, with the objective to support and accelerate Maisons in Group customer experience program. He/she contributes to the Group vision of delivering...


  • Paris, Île-de-France Lightspeed Commerce (FR) Temps plein

    Field Implementation Consultant (French & English speaking) Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right placeWe are looking for a Field Implementation Consultant to join our team in Paris. You will be responsible for providing on-site service and technical assistance for our Point of...


  • Paris, Île-de-France Intuitive Surgical Temps plein

    Job DescriptionPrimary Function of Position:Our digital solutions provide technology to enable easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for a complete integration with electronic medical records (EMR) and picture archival and communications...