Technical Engineer M

il y a 3 semaines


PARIS, Ile-de-France Lemonway Temps plein
The Role
The Technical Engineer will BE responsible for monitoring & analyzing existing systems and operations for our customers.
The main mission will BE to identify potential problems and to propose functional and tech improvements.
The Team
Part of our OPERATIONS department, Customer Services is key in our organization and fills the gap between our customers and our internal experts.
All members have transversal knowledge to make sure our customers have an enhanced experience with our product and services.
Within Customer Services, there are 2 teams :
- Customer Care which acts as liaison/coordinator, provides product/services information, answers questions, and resolves any emerging Level 1 problems.
- Solution Delivery & Implementation which acts as project managers and technical experts to make sure we meet all client's needs from its first implementation to all upgrade needed across the length of the contract.
This Technical Engineer role reports into our Solution Delivery & Implementation Team Lead.
You will BE autonomous on your projects and in direct contact with customers.
Also, you will interact with other internal teams (Squads & Infrastructure & Database teams in Tech department, Customer Care) to deliver the expected value to the customers.
Key Responsibilities
Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
Reproduce technical issues and dive into Lemonway integrations (API test, Kibana monitoring, Postman tests).
Lead technical demo to customers (pre and post sales).
Interact daily with Tech department to provide technical action plans or take ownership of cases that require escalation (eg. hotfix, data update).
Participate in product conversations with internal teams based on feedback from clients' interactions.
Train as a highly knowledgeable tech specialist in Lemonway products.
Participate in cross-team projects where your Lemonway product knowledge is required.
Ensure customers activities are in line with established metrics.
BE responsible for building and maintaining strong relationships with customers.
The Product Portfolio
Lemonway product portfolio includes all channels and methods of interacting with Lemonway products and services that our customers and internal stakeholders access to including :
- Public API and associated developer experience (including sandbox)
- Front-end portals for a diverse user base (partners, merchants, and back offices for internal activities from Compliance to Payments)
- Onboarding journey for partners and customers/merchants
- 3rd party integrations / connectors
IT is organized in two main topics :
- Payment : how merchants get paid. IT includes all our payment method and the management of their operations.
- Account/Customer Experience : how merchants onboard and access to their Lemonway services.
You will BE involved across this complete portfolio.

  • PARIS, 75000, Ile-de-France Ogury Temps plein

    We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech...

  • Technical Qa Engineer H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France AB Tasty Temps plein

    AB Tasty has 12 offices across the globe : North America, Europe, Asia Pacific.Within the Tag core team, reporting to a technical team lead, you will reinforce an agile multi-skilled team whose mission is to find new ways to improve and optimize the innovative features of our AB Tasty client side.AB Tasty client side tag is a JavaScript script, written in...


  • PARIS, 75000, Ile-de-France GitGuardian Temps plein

    Working at GitGuardian, you will join a 50 Engineers team, organized in 3 tribes. Each tribe includes complete development squads (with a Lead Software Engineer, backend, fullstack and frontend Engineers, QA, PM, Designer) and with all experience levels (from junior to staff).Setting technical direction, via taking architectural decisions, validating...

  • Staff Engineer H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Combo Temps plein

    StackOur back-end is powered by a RoR based API although we started to use NestJS for some back-end services.Our front-end stack is built on React/Typescript and uses Vite as transpiler/bundler. Nx supports our monorepo tool as a consistent build system.Tailwind and Mantine power our Design System to allow fluid collaboration between Web and Mobile.We use...

  • Solutions Engineer

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Numberly Temps plein

    Numberly is recognized as one of the world's leading data marketing specialists with nearly 500 employees and 8 offices worldwide serving more than 500 blue-chip clients (L'Oréal, P&G, Groupe Seb, HSBC).By putting technology to work for brands and consumers, Numberly is at the heart of business growth and everyone's desire for more responsible...

  • Lead Software Engineer H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France GitGuardian Temps plein

    MissionsWorking at GitGuardian, you will join a 70 Engineers team, organized in 3 tribes. Each tribe includes complete development squads (with a Lead Software Engineer, backend, fullstack and frontend Engineers, QA, PM, Designer) and with all experience levels (from junior to staff).Manage a team that is responsible for developing and maintaining large...

  • Technical Support Engineer

    il y a 4 semaines


    Paris, Ile-de-France Yotta - Expert en recrutement Data, AI & Marketing Temps plein

    Technical Support Engineer - FinTech55K à 65K€Paris, FranceCette FinTech française développe un SaaS B2B pour accompagner ses clients sur une verticale paiement. Elle développe un produit ambitieux et a pour ambition de devenir un acteur majeur dans le monde du paiement B2B.Afin de continuer à être Product Oriented et Client Centric, elle recherche...

  • Technical Product Manager H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Anderson RH Temps plein

    - 5 years of experience as a Technical Product Manager, or similar role.- Engineering or Master's degree or in a quantitative field (Computer science, statistics)- Technical skills in Python and SQL with a deep understanding of technologies and software architectures.- Fluent in Englishhe Rocket Launcher. IT is our company's workflow that encompasses...

  • Technical Engineer

    il y a 2 jours


    Paris, Île-de-France Lemonway Temps plein

    The RoleThe Technical Engineer will be responsible for monitoring & analyzing existing systems and operations for our customers. The main mission will be to identify potential problems and to propose functional and tech improvements. The TeamPart of our OPERATIONS department, Customer Services is key in our organization and fills the gap between our...

  • Solutions Engineer H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Algolia Temps plein

    The Solutions Engineer is a critical part of the go-to-market team, working closely with the sales and solutions organisations, playing a major role in the revenue attainment of the company and the adoption and best practices of our customers.The Algolia Solutions Engineer is responsible for delivering the technical win and product fit on opportunities and...

  • Frontend Software Engineer H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Anderson RH Temps plein

    - 7 years of experience as a software engineer- Master's Degree- Solid English language skills is required (C1)- Conceptual design of frontend applications- Development of frontend applications and consideration of synergies between our products- Ensuring quality by means of test automation and corresponding reviews- Help with the further development of...

  • Confirmed Ios Engineer

    il y a 3 semaines


    PARIS, 75000, Ile-de-France BlaBlaCar Temps plein

    Your MissionWe are looking for a Confirmed iOS Engineer to join our Post-Booking squad at BlaBlaCar. You'll build and optimise features enabling passengers to effortlessly manage their bookings post-purchase, enhancing the after-sales experience and fostering customer satisfaction and loyalty.As a Confirmed iOS Engineer, your role will BE to work on...

  • Junior Analytics Engineer H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France BlaBlaCar Temps plein

    Your MissionWe are looking for a Data Engineer to join the Data Bus & Train squad. This squad is in charge of the data products related to Bus & Train supply. We operate a marketplace of bus carriers in Brazil and Eastern Europe and we are going to sell train tickets from European train operators. The squad builds a data warehouse on this scope to serve...

  • Confirmed Software Engineer

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Swan Temps plein

    The Engineering team is by far the largest at Swan. This team includes Software developers, who build payments and end-customer applications, as well as Infrastructure, DEVOPS, QA and Security.Swan has a diverse team of engineers from all over the place. Co-building is at the heart of the way we work. We believe in challenging each other. We believe that the...

  • Senior Software Engineer

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Swan Temps plein

    The Engineering team is by far the largest at Swan. This team includes Software developers, who build payments and end-customer applications, as well as Infrastructure, DEVOPS, QA and Security.Swan has a diverse team of engineers from all over the place. Co-building is at the heart of the way we work. We believe in challenging each other. We believe that the...

  • Confirmed Android Engineer

    il y a 3 semaines


    PARIS, 75000, Ile-de-France BlaBlaCar Temps plein

    Your MissionWe are looking for a Confirmed Android Engineer to join our Post-Booking squad at BlaBlaCar. You'll build and optimise features enabling passengers to effortlessly manage their bookings post-purchase, enhancing the after-sales experience and fostering customer satisfaction and loyalty.As a Confirmed Android Engineer, your role will BE to work...

  • Senior Software Engineer

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Content Square Temps plein

    Join our Engineering department as a Senior Software Engineer - Full Stack, where you will develop and enhance Contentsquare's next-generation products.This position could BE full remote in Spain, France, UK, Germany & Italy or hybrid/office-based in Paris or Barcelona.You'll BE working on our B2B SaaS application and data pipeline - single page...


  • PARIS, 75000, Ile-de-France Descartes Underwriting Temps plein

    ABOUT YOUR ROLEDue to our consistent growth, we are seeking to expand our Data, Software and DEVOPS team. At the core of our company, your missions will focus on :- Testing and refactoring code already used in existing project;- Introducing object oriented patterns in functional code;- Harmonizing data structures to streamline computation pipelines;- Time...

  • Senior Software Engineer

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Swan Temps plein

    Your missions :- You will BE technically responsible for one or more projects.- You will have the opportunity to solve problems in one of the most demanding IT domains with a reactive architecture.- You will design with the product team the bank by API.- You will improve the performance of a system with a rapidly growing load.- You will ensure the respect of...

  • Senior Software Engineer H/F

    il y a 3 semaines


    PARIS, 75000, Ile-de-France Artefact Temps plein

    Who are weArtefact is a new generation of data consulting firm with more than 1, 200 employees in 19 countries dedicated to supporting our clients' transformation.We offer a wide range of data-driven solutions, which we adapt to our clients' specific needs, from AI projects to automate internal processes at every stage of their value chain, to the...