Specialiste support IT
Il y a 2 mois
Specialiste Support IT
Le Groupe TREMAGI, acteur du marché de l'énergie en Italie depuis 2006, fonde en 2016 Wekiwi afin de proposer une offre innovante sur un marché ouvert à la concurrence : une offre plus simple, 100% digitale et moins chère, faisant bénéficier le client des remises liées à cette digitalisation.
Après le succès de Wekiwi en Italie, le Groupe investit dans le développement de WEKIWI France en 2018 en créant un groupe jeune et dynamique dans la magnifique ville de Paris.
La position:
Si vous choisissez de partager votre énergie avec Wekiwi France, vous serez intégré au sein du Département Système Informatique, dans un environnement d'entreprise dynamique et en évolution rapide, qui s'occupe de supporter l’équipe interne et de gérer les tickets avec les partenaires externes.
Liste de tâches (ce que vous ferez):
- Supporter le Département Système Informatique pendant les taches quotidiennes ;
- Préparation des ordinateurs avec paramétrage des systèmes et applications nécessaires et suivi du parc informatique ;
- Assurer le support technique avec pour taches principales :
- Suivi global des incidents et demandes du domaine CRM
- Suivi des incidents et bugs récurrents des systèmes et applications
- Escalade et suivi des incidents auprès des autres équipes si nécessaire
- Documentation de procédures de résolution des incidents
- Participer aux différents projets du domaine CRM ;
- Collecte des besoins métiers et accompagnement dans la mise en place des évolutions.
Expérience requise (Hard Skills):
- Formation BAC + 3 ou plus avec une spécialisation en Informatique et/ou en technologies de l'information ;
- Expérience maturée avec SQL et Jira ;
- Bonne maîtrise du Pack Office (en particulier Excel, Word et Power Point) ;
- Connaissance de base des principaux languages de programmation ;
- Connaissance de base de Technologies reactJS et du Méthodologie AGILE ;
- Serait un plus : bonne connaissance de l'anglais ou de l'talien.
Soft Skills (nos préférences):
- Adaptabilité à différents contextes métiers
- Autonomie, rigueur, organisation
- Polyvalence, proactivité, force de propositions
- Capacités d'analyse et de synthèse
- Sens du service et bon relationnel
Ce qui vous attend:
- Un CDD/apprentissage adaptés à vos besoins, en tenant compte de votre expérience et des compétences acquises;
- Possibilité de télétravail ;
- Ticket Swile et prime exceptionnelle pour l'atteinte des objectifs ;
- Remboursement de l’abonnement de transport public à 50%.
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