Technical Support Engineer
il y a 3 semaines
Technical Support Engineer - FinTech
55K à 65K€
Paris, France
Cette FinTech française développe un SaaS B2B pour accompagner ses clients sur une verticale paiement. Elle développe un produit ambitieux et a pour ambition de devenir un acteur majeur dans le monde du paiement B2B.
Afin de continuer à être Product Oriented et Client Centric, elle recherche son futur Technical Support Engineer qui travaillera sur des problématiques d’évolution, suivi de la plateforme et accompagnement client.
Un rôle hybrid entre un rôle technique et un rôle orienté client où vous aurez un rôle central dans l’implémentation, le déploiement, et l’évolution de cette solution SaaS pour les clients.
Au sein d’une équipe Customer Success Manager et Implementation Specialist vous travaillerez en lien avec les équipes Product / Tech / Support et Sales.
Le rôle :
- Identifier et résoudre les demandes de support technique tout en continuant à accompagner vos clients sur l'utilisation et l’évolution de la plateforme.
- Résoudre les problèmes techniques et se plonger dans les intégrations de la solution SaaS (test API, monitoring Kibana, tests Postman…)
- Interagir quotidiennement avec les équipes Product / Sales et Tech afin de pouvoir déployer et faire évoluer la solution dans le temps.
- Vous collaborerez avec l'équipe produit pour améliorer les fonctionnalités de la plateforme.
- Vous conseillerez vos clients en collaboration avec les équipes tech sur l’amélioration et la personnalisation de la plateforme.
- Participer à des projets équipes transverses pour évangéliser la solution
- Vous êtes responsable de l’accompagnement client au quotidien et de garantir une expérience solide avec les clients de la plateforme
Le profil :
- Vous justifiiez d’une première expérience solide sur un poste similaire dans en environnement SaaS, idéalement Fintech.
- Fort intérêt pour les API et le monde du paiement
- Vous avez la double casquette accompagnement client et la casquette technique
- Capacité à résoudre des problèmes et à travailler en équipe.
- Vous avez une belle expertise sur Zendesk, Jira, Kibana, Postman, Notion ou sur un logiciel similaire.
- Une expérience sur un langage de programmation est un plus (SQL et scripting).
- La maîtrise de l'anglais et du français (oral + écrit)
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