IT Project Manager
il y a 4 semaines
Nous recherchons pour l'un de nos clients, un groupe dans l'Asset Management à Paris, un IT Project Manager/Business Analyst Aladdin.
MISSIONS :
Fournir un support opérationnel et coordonner les activités liées à Aladdin et aux outils internes.
Contribuer aux exigences fonctionnelles pour les équipes opérationnelles.
Gérer le déploiement des nouvelles exigences, tester et documenter les nouvelles mises en oeuvre.
Avoir une connaissance complète de toutes les activités quotidiennes, de la coordination de projets, de la planification et de la mise en oeuvre.
Agir en tant que chef de projet informatique sur des projets transversaux.
Maintenir des relations avec les fournisseurs de services internes pour les utilisateurs finaux et garantir la réalisation des objectifs en termes de SLA (Accord de niveau de service) et de KPI (Indicateurs de performance clés).
RESPONSABILITÉS PRINCIPALES :
Fournir un support professionnel de niveau 2 aux utilisateurs des opérations relevant de sa responsabilité.
Recueillir les besoins métier, effectuer une analyse détaillée, définir des solutions possibles, coordonner et diriger la mise en oeuvre, gérer le changement et contribuer aux projets.
Établir et entretenir des relations avec d'autres fournisseurs de services internes/du groupe, tels que BlackRock Solutions et d'autres départements informatiques.
Travailler à l'amélioration des processus clients locaux et de l'expérience informatique.
Assister l'équipe des opérations dans l'analyse des besoins et identifier des opportunités d'utilisation de la technologie de l'information pour atteindre les objectifs/exigences métier, améliorer l'efficacité et générer des gains opérationnels.
Avoir une compréhension de l'architecture fondamentale, du matériel et des logiciels utilisés par l'organisation.
Avoir de l'expérience dans la gestion d'actifs (Asset Management).
Avoir une orientation forte axée sur le client pour garantir que les besoins des clients sont traités et résolus conformément aux accords de niveau de service.
LIVRAISON DE SERVICES :
S'assurer que les services sont fournis conformément aux niveaux de service et aux échéances convenus.
Veiller à ce que tous les services fournis respectent les politiques de sécurité.
Organiser des réunions opérationnelles et des comités de pilotage avec toutes les équipes opérationnelles pour s'aligner sur les statuts des incidents, des demandes et des projets, conformément aux accords de niveau de service.
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