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Il y a 3 mois
About MGI
MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. Based on its proprietary technology, MGI produces sequencing devices, equipment, consumables, and reagents to support life science research, medicine, and healthcare.
MGI’s multi-omics platforms include genetic sequencing and Liquid Handling. Providing real-time, comprehensive, life-long solutions, its mission is to develop and promote advanced life science tools for future healthcare.
Job Summary
We are looking for experienced FAS to provide in-field tech-sales support. This role involves providing MGI's customers with technical training and support on instrument operation, sample preparation, and data analysis. The FAS will be primary technical field contact for MGI customers in the appointed region. This position will provide applications support (consultation, troubleshooting, customer training) to MGI's customers in assigned territory and collaborate across sales/marketing teams to develop, implement and manage business strategy.
Responsibilities
- Coordinate and conduct customer training for MGI products and applications.
- Troubleshoot issues related to experimental design, data processing, software-hardware operation, and sample preparation. Perform preliminary on-site failure analysis to identify the root cause and feedback to the corresponding company department or personnel.
- Develop and maintain positive relationships with customers
- Support sales efforts through technical presentations, customer management, or organizing seminars.
- Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with the Commercial team to act on current initiatives and opportunities. Maintain proficiency in all product lines, instruments as well as applications from competitors and keep up with the latest advancements in the field of NGS.
- Direct interaction with MGI product end-users and channel partners. Direct interaction with the Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers. Maintain close relationships with globally-based FAS colleagues, with the intent to promote collaboration, sharing of best practices, learning, and overall communication.
- Ownership of content/program creation and facilitation of field-based product line demonstrations and training, troubleshooting when needed.
- Creation of reports at the completion of field travel to document visit outcomes. Act as the voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing.
- Own and create content/programs for technical workshops/training as directed by leadership. Represent the MGI business through participation at various global NGS-related tradeshows/conferences as requested by the Marketing team.
- Act as a key contributor of customer feedback to marketing and product development teams.
- Proactively share experience, knowledge, and skills with peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
- Handle confidential information: Manage and maintain sensitive and confidential information, ensuring it is handled securely and in compliance with the organization's policies and procedures.
- Maintain confidentiality: Uphold strict confidentiality in dealing with sensitive information, including personnel matters, legal documents, financial data, contracts, and other proprietary information.
Education/Experience
- Master's degree or above in Genetics, Molecular Biology or Bioinformatics, or related subject.
- NGS academic training or background or work experience required.
- Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
- Prior field experience supporting customers is a must
- Outstanding problem-solving and interpersonal skills.
- French and English written and verbal communication and training/presentation skills are a must.
- Must be willing to travel, >50% time.
Why you should join
This position is part of the Application support department of MGI Europe and Africa business region. You will be part of an international team that includes a Field Application Scientist, Bioinformatician, and IT specialist who provides technical support on cutting-edge technology products of MGI. You will be communicating and networking across different departments internally and externally. This position can give an opportunity to learn commercial skills in various aspects which can enhance personal growth and diversify the knowledge. You will be given trainings and mentorship to fulfill above mentioned responsibilities.
