Customer Relationship Project Manager
il y a 3 semaines
Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.
Its activities are divided into four practices:
Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management.
A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.
From its headquarters in Geneva, Switzerland, Mantu relies on a community of 11,500 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.
As a CRM Transformation Manager, you will be a key player in the formulation and execution of our CRM strategy. Your responsibilities will include:
- Framing : With the support of the Director of CRM Transformation and the collaboration of business teams, establish the strategic vision and carry out an assessment of the current state (as-is assessment).
- Documentation : Throughout the conduct of the program, create and update the reference documentation necessary to conduct the work and effectively communicate the CRM vision and objectives throughout the organization.
- Animation of Workshops: Organize and lead workshops with business stakeholders to co-create the strategic vision and make collaborative decisions.
- Project Management: Apply project management methodologies to plan, execute and monitor the work and activities of the transformation program. Being able to use Generative AI tools at the right time to be more productive and efficient in the conduct of different work (synthesis, audit, etc.).
- RFI/RFP process: Participate in the writing and management of the Request for Information (RFI) and Request for Proposal (RFP) processes for the selection of the most suitable CRM solutions and partners.
- Support for the Delivery of Innovative Use Cases: Framework and then manage the development and implementation of innovative business use cases, ensuring that CRM solutions are aligned with business needs and generate added value.
- Deployment and Adoption: Supervise the deployment of CRM solutions and encourage their adoption by business teams, ensuring rigorous monitoring and continuous improvement.
- Training Programs: Design and deliver training to optimize the use of CRM systems by end users.
- Data Analysis: Analyze customer data to extract strategic insights, influence decisions and measure the impact of CRM initiatives.
Profile Requirement
- Your previous missions allow you to be autonomous in project management, to prepare and lead workshops, and to formalize quality presentations.
- You have developed solid knowledge in managing complex projects.
- Knowledge of the challenges of the consulting profession, digital marketing and data is a real plus.
- You are not afraid of tackling new and sometimes complex subjects.
- You are familiar with the profound revolution brought about by the development of AI, and are yourself a user of Generative AI technologies.
- You have excellent interpersonal skills and very good oral and written presentation skills.
- You are good at producing power point presentations (content and form).
- You have a strong analytical and synthesis mind.
- You speak English fluently both orally and in writing.
- Mastery of Generative AI such as ChatGPT or Poe.com is a plus for improving day to day activity.
"Mantu is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics."
-
Senior Project Manager
il y a 3 semaines
Paris, Ile-de-France Gleeds Temps pleinAbout The RoleAbout this opportunitySenior professional Project Manager, responsible for managing customer relationships, and coordinating the delivery of data centres construction projects.Responsibilities include but are not limited to:Supporting Business Unit Directors in delivering business objectivesPositively engaging with customers and developing,...
-
Customer Experience Project Manager
il y a 2 semaines
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 1 mois
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Mixed-Signal Project Manager
il y a 1 mois
Paris, Ile-de-France microTECH Global LTD Temps pleinROLE: Mixed-Signal ASIC Project ManagerLOCATION: Paris, FranceSALARY: NegotiableDURATION: PermanentLead the design planning and execution of mixed-signal ASIC across all facets of design from concept and new IP development to final silicon. Represent the collective engineering team in interfacing with management, product management/marketing, and key...
-
Project Manager EMEA F
il y a 2 semaines
PARIS, 75000, Ile-de-France LumApps Temps pleinOur mission : To make people feel that they belong and have a purpose.To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to :Improve the productivity of their teams with our SaaS-based Collaborative Experience Platform integrated with both Google and Microsoft...
-
Strategic Project Manager
il y a 1 mois
Paris, Ile-de-France DentalMonitoring Temps pleinDentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team!What's the value added of DentaMonitoring’s solutions for its clients?✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform✦ DentalMonitoring brings the first...
-
Project Manager
il y a 3 semaines
Paris, Ile-de-France Actaris Recruitment Ltd Temps pleinWMS /TMS Project Manager (Warehouse Management Systems / Transportation Management Systems)Do you have experience working as a project manager for large IT/software implementation, a passion for business process improvement and delivery and client satisfaction? Are you looking for an exciting career opportunity where you can combine your skills and knowledge...
-
Senior Customer Success Manager
il y a 3 semaines
Paris, Ile-de-France MicroStrategy Temps pleinCompany DescriptionAt MicroStrategy, our mission is to make every enterprise a more intelligent enterprise. MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on...
-
Project Manager
il y a 2 semaines
PARIS, 75000, Ile-de-France Turner & Townsend Temps pleinDo you want to BE part of our growing Life Science team supporting top clients for Turner & Townsend in France? We are hiring an ambitious and forward thinking Project Manager - Scope & Change Management to work in our growing team.At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients,...
-
Customer Success Manager CDI
il y a 1 mois
Paris, Ile-de-France SGS & Co Temps pleinSGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. At SGS & Co, we...
-
Customer Project Manager
Il y a 2 mois
Paris, Île-de-France EASY PARTNER Temps pleinMissionsEn tant que Customer Project Manager vos missions principales seront : Piloter le développement de produits depuis la conception jusqu'à la production de masse. Coordonner avec l'équipe R&D basée en Chine pour s'assurer de la bonne exécution du projet. Gérer les relations et la communication avec les clients pour définir les attentes et...
-
Professional Services Project Manager
il y a 4 semaines
Paris, Ile-de-France 83zero Temps pleinThis is a fantastic opportunity to join a market leader within cyber security market. We are looking for a French speaking Senior Professional Services Project Manager to join on a fully remote, 12-month contract.The Professional Services Project Manager will lead services projects as part of the delivery cycle, including handling all deployment resources...
-
Project Manager
il y a 4 semaines
Paris, Ile-de-France Barrington James Temps pleinWhen you work for a start-up, the company's trajectory is directly impacted by your efforts. We work together in a state-of-the-art environment on amazing and challenging projects. We have a dynamic and diverse staff because of everyone's area of expertise.Key Responsibilities:Interact with the various customers to understand their needs and keep...
-
Project Director H/F
il y a 2 semaines
PARIS, 75000, Ile-de-France Hitachi Solutions Temps pleinHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation...
-
Associate Project Manager
il y a 1 mois
Paris, Ile-de-France Shift Technology Temps pleinWhat You'll DoWork closely with our growing team to help increase our footprint in the French-speaking market.Manage overall delivery of the solution by linking Shift Technology’s and clients’ technical teams.Participate in stages of project selling (define project methodology and organization, validate client requirements, develop SOW, etc.)Play a...
-
Relationship Manager H/F
il y a 2 semaines
PARIS, 75000, Ile-de-France Amundi Temps pleinAu sein de l'équipe Client Services d'Amundi Technology, le Relationship Manager est le responsable principal des clients (asset managers, institutions financières, family office, société d'assurance) qui lui sont attribués.Vous maintenez la relation stratégique avec le C-level du Client. Vous êtes son « trusted advisor », animant le...
-
Saas Customer Success Manager
il y a 3 semaines
Paris, Ile-de-France Kokoroe Temps pleinSoutenue par un pool de Business Angel prestigieux (Xavier Niel, Fondateur de l’Ecole 42, Daniel Marhely, Fondateur de Deezer, etc…), Kokoroe est une startup HRTech qui s’est fixée une mission : former chacun aux compétences de demain.Nous avons développé un ADN fun et ludique pour dépoussiérer les codes de l’apprentissage et former les...
-
Careers Service
il y a 2 semaines
PARIS, 75000, Ile-de-France Galileo Global Education Temps pleinCareers Service and Industry Relationship SpecialistJob summaryReporting to the Careers Service & Industry Relationship Manager, The Careers Service & Industry Relationship Specialist will BE responsible for offering a high-quality service to students and alumni, connecting them with professionals in the fashion industry. The primary goal of this position is...
-
Project Management Director
il y a 2 semaines
Paris, Ile-de-France Hunter Philips Executive Search Temps pleinProject Management Director (PMO) – Renewable Energy – London, Munich, Paris, Madrid – Excellent Package Have you got extensive experience in overseeing project management for utility-scale renewable energy projects? Do you manage international business projects whilst communicating with key stakeholders? If so, please read on…The Company A global...
-
IT Project Manager H/F
il y a 2 semaines
PARIS, 75000, Ile-de-France Lacoste Temps pleinRattaché(e) au CUSTOMER SOLUTIONS PROJECT TEAM MANAGER dans la Direction IT Customer solution, l'IT PROJECT MANAGER pilote un ou plusieurs projets. Vous pilotez la mise en oeuvre des projets stratégiques définis dans la roadmap du domaine, en accompagnant l'équipe projet, mais aussi être le point de contact entre les équipes métiers et les...
