Technical Support Engineer
il y a 3 jours
Technical Support Engineer
About the job
CHC Navigation is looking for a results-oriented Technical Support Engineer to join its France team and take advantage of a significant growth opportunity in a rapidly expanding company. In this technical and hands-on role, you will ensure that our partners, resellers and clients are successfully trained in demonstrating, installing, and using our agriculture machinery. In addition, you will also be responsible for answering all technical questions and providing solutions in close communication with our worldwide Product Managers.
Main Responsibilities
Ensure the successful onboarding of new partners from both a hardware and software perspective.
Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
Support sales functions as a technical expert/consultant for precision agriculture.
Develop and update training materials.
Requirements
Bachelor's degree in engineering, preferably in precision agriculture applications.
1-5 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying
Location: France, Spain, Portugal.
Possess strong problem-solving skills and excellent analytical skills.
Fluency in French and English - written and verbal - a must.
Presentation and public speaking skills, including training and technical demonstrations.
Comfort with learning new computer applications.
Travel Requirements
This position requires occasional travel across France, including travel to business partner/client locations, trade shows and visits to strategic accounts.
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