Emplois actuels liés à CDD Night Audit - Paris, Île-de-France - Marriott International
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il y a 5 jours
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Audit Team Leader
il y a 5 jours
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CDD Night Audit
Il y a 4 mois
Job Category Finance & Accounting
Location Paris Marriott Champs Elysees Hotel, 70 Avenue des Champs Elysees, Paris, Paris, France VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Contexte
Le fleuron légendaire du groupe Marriott en France
Bienvenue au PARIS MARRIOTT CHAMPS ELYSEES HOTEL
Situé au cœur du Triangle d'Or entre l'Arc-de-Triomphe et la place de la Concorde, le Paris Marriott Champs Elysees Hotel affiche fièrement sa devanture sur la plus belle avenue du monde. L'établissement dispose de 192 chambres et suites donnant sur les Champs-Elysées.
Résumé du poste
Premier contact du client, le Night Audit est le garant du bon séjour des clients. Il accueille le client, lui fournit tous les renseignements sur les conditions du séjour, les formalités, les prix, les commodités de l'hôtel, les produits et les promotions éventuels. Il assure la satisfaction des clients, il suit leur arrivée et leur départ, et transmet les informations utiles aux autres services. Il s'assure de la bonne gestion des transactions, vérifie les factures des clients, le prix appliqués des chambres et des différentes prestations. Il effectue également la clôture de nuit.
Il aura pour missions principales de :
Satisfaction clients et qualité
- Accueillir le client, effectuer l'enregistrement dans le système en respectant les contrats et les conditions spéciales pour permettre la facturation des prestations,
- Présenter et promouvoir l'établissement, les différentes marques existant chez Marriott et tous les produits qui s'y rapportent,
- Assurer un accueil téléphonique et physique, des prises en charge des demandes ainsi que la prise de congés soient chaleureux, efficaces et de qualité conformes aux standards,
- Assurer le suivi des enregistrements et séjours des clients, en vérifiant que les tâches soient effectuées correctement,
- Communiquer à son responsable toute anomalie,
- Régler les litiges éventuels, de façon à satisfaire les clients et les fidéliser. Enregistrer toutes demandes clients et interventions dans le logiciel
- Fidéliser les clients en leur expliquant le programme de fidélité et en les y inscrivant,
- Veiller à la mise à jour des informations afin de donner à la clientèle une information juste et rapide,
- Respecter les procédures, les standards et les valeurs Marriott.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
