Global Account Manager F/H
il y a 2 semaines
Global account manager F/H
[Puteaux]
This is Worldline
We are the innovators at the heart of the payment technology sector, shaping how the world conducts transactions. The solutions our team implements today are the outcomes of the growth of millions of businesses of tomorrow, ranging from your local coffee shop to startups and international banks, from Paris to San Francisco. We have a global presence, spanning all sectors of commerce across the world. Just as we assist our clients in accelerating their business, we are committed to helping our employees accelerate their careers. Together, we are shaping the evolution
The Opportunity
The main purpose of this role is to increase customer satisfaction toward payment topics and develop new business in a portfolio of key international accounts within the Retail Organization. The professional we look for will play a relevant role in defining an overall strategy for their accounts, to be reflected in an account plan regularly reviewed. This role focuses on large European accounts, headquartered in France with a presence in multiple countries.
Day-to-Day Responsibilities
- Defining and leading an overall strategy for their accounts, to be reflected in an account plan
- Coordinating and animating internal stakeholders on the accounts (operations support, project managers) as well as local account managers when relevant
- Identifying new opportunities with high sales growth potential, including cross-selling and up-selling
- Participating in business development with a long-term vision, covering new countries and markets
- Ensuring customer satisfaction and initiating actions for its continuous improvement
- Monitoring the budget and updating the forecast while providing reporting on a regular basis
- Supporting the execution of the sales strategy either centrally or locally (customer visits, events, emailing, ABM campaigns, partners, etc.)
- Developing and executing complex, customized sales solutions
- Building and maintaining relationships with multiple Customer Success Managers (CSMs) across various countries and coordinating with local account managers
Who Are We Looking For
- - At least 6 years of experience, ideally with large European accounts - Strong background in payment systems (remote or proximity) - Excellent communication skills in English and at least one other language - Strong customer orientation and desire to achieve solid customer relationships - Ability to work independently with limited supervision - Strong team player with a positive attitude - Sales experience is beneficial but not mandatory - Adaptable and capable of engaging with various client profiles (IT Directors, Finance, Marketing) - Ability to engage in technical discussions and understand complex payment solutions - Experience in developing existing accounts rather than hunting for new clients - Proven ability to introduce new solutions and drive additional sales within existing accounts - Capability in acquiring new business areas within the account portfolio
Benefits
As a future Worldliner, you'll have the chance to be at the heart of the global payment technology sector and shape the way the world makes payments.
In addition to this, you will also:
- Be part of a company driven by a strong desire to do good and recognised as one of the top 1% most sustainable companies across all sectors globally.
- Work with inspiring colleagues and have the opportunity to learn, develop and accelerate your career (access to the e-Learning training platform, etc.).
You'll also enjoy a wide range of benefits, including
- Annual bonuses (end-of-year, holiday, profit-sharing)
- 32 days' paid holiday and a convertible 13th month's holiday
- 50% reimbursement of public transport costs
- Very active works council (evenings, trips, cultural and leisure subsidies, etc.)
- Participation in sporting events (Corporate Games, races, etc.)
- Teleworking agreement
- Subsidised company restaurant
- Health and provident insurance
- approach
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
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